Freezing during video playback

Framework Laptop 13 Linux
1

Which Linux distro are you using?
|Distributor ID:|Ubuntu|

Which release version?
|Description:|Ubuntu 22.04.5 LTS|
|Release:|22.04|
|Codename:|jammy|

Which kernel are you using?
Kernel: Linux 6.8.0-48-generic

Which BIOS version are you using?
||Vendor: INSYDE Corp.|
||Version: 03.20|
||Release Date: 06/03/2024|

Which Framework Laptop 13 model are you using?
Framework Laptop 13 DIY Edition (11th Gen Intel® Core™) - i7-1185G7 B-stock

I am having hard-freezes (cursor freezes, audio will sometimes continue for a few seconds but everything on the screen freezes). I have to hold the power button to hard-restart.

As far as I’ve seen, only happens while playing video - eg, Youtube or other online players. I haven’t ruled-out overheating, but I’m doubtful because I haven’t noticed it be particularly hot when it happens.

I have installed updates as they are suggested by the OS. Of course I’m suspicious that it’s a video-driver or video-hardware problem. This page doesn’t offer much, and this page doesn’t offer any special drivers for Linux.

I did update the bios (to the version listed above), but the problem is still happening.

Any ideas?

Thanks!

2

check your thermal paste, it might have squished out…
what is the encoder used for the videos your computer is struggling with?

3

Do you mean the processor or video chip?

Either way, I don’t think heat is a problem. I just installed a CLI sensors package and started playing a Youtube video. It froze as immediately on clicking “play” - with none of the cores (ISA adapter, PCI adapter, or ACPI interface) being above 60 degrees C.

Interestingly, it seems that the computer does still respond. The only way I can tell is that the audio of the video will stop and start on tapping the spacebar. Unfortunately trying to CTRL-W to close the window doesn’t seem to work.

4

I meant the video chip but that probably isn’t the problem…
can you check if your thermal paste has squished out?