I’m also facing sudden "black screen+reboot"s on my F16 (7940HS, no discrete GPU) under Win11. It started happening after I installed the latest BIOS and drivers kit a few weeks ago. I don’t have anything exotic plugged in (no BT devices, no external monitors, no nothing). It seems to be happening consistently after a random period of time (minutes, up to one hour) following waking up from sleep.
Any help welcome.
I am also experiencing this issue, sudden “black screen+reboot”, primarily while gaming. I too have the 7940HS with 64GB of RAM. I have the RX 7700S dGPU installed. This also started after I installed the latest BIOS update. I am now also experiencing intermittent dramatic gaming performance lost since the latest BIOS update.
Can also confirm the dramatic gaming performance lost.
I’ve also uninstalled latest AMD december drivers thingy and re-installed the FRWK16 driver pack.
For example: was playing CIV6 last night on pretty a lower level screen res (on the laptop) while powered. The game confirmed that it was using the 7700S. FPS was in the 30-50. at some point, it displayed a 1fps.
@Andrew250
Are you able to reproduce the problem or is it mostly random. I can reproduce the “screen goes blank, followed a short while later (30seconds approx) with a power off” problem about once every month so difficult to find a cause.
So if we can find a way to reproduce the problem more often, we can maybe find the cause.
Can we not just install some low level app which just does the ‘watching and logging’ for us and when crap happens, we have a log file which we can share?
@PureKrome
That is the problem. There are no logs when it happens. Nothing to indicate what went wrong.
No logs in the sense that no extra lines are put in the logs when it happens that give any hint as to why it happens.
So can the FW software dev team create a new low level app which we would have to manually install, which hooks into all these things to help diag the issue? Surely there’s some hooks which this new app could take advantage of?
Mind you - this is low level OS coding, which is pretty niche. But if FW are providing hardware specific drivers etc, then I would hazard a guess that there’s some specialized dev’s in house.
I have to confess, I have a 9-month-old girl at home, so don’t have much time to game these days. The last time I was on the laptop, the gaming performance issue was persistent, I just gave up after a minute or two. The power off issue happened the last time I was on, the time before that, and once more before that. My laptop powers off, PWR light off, immediately. I haven’t been patient enough to see if it reboots or powers back on. I manually turn it back on immediately.