ok, this is my experience too. At first I thought it was something todo with powersave ( power profile setting in KDE Plasma ) but I later tried balanced while unplugged and still the issue happens
Sometimes the screen just goes black and turns off and I have to turn it back on manually or screen freeze, then it reboots after about 10-20 seconds
I have raised a support ticket with FW over this issue. I mentioned that nrp was aware of the issue, as you can see from his post previously in this thread.
Support tell me it has been escalated, but I have not heard anything else from support since then.
As for what others can do to help.
Please apply the patch to the linux kernel that outputs the S5_RESET_STATUS message and report it’s value.
Then find which github issue it matches, and report further details there.
There are so far 2 different root causes. Indicated by the S5_RESET_STATUS value.
I hade the same issue. Since I “Disable” “PCIE Dynamic Link Power Management” in the BIOS, the reboot did not happen again. I set this Option since 3-4 weeks.
This is only a short time for a Bug happens once a month. Can someone replicate my test?
PS: The most time, my laptop is on AC.
I tried your suggestion (“Disable” “PCIE Dynamic Link Power Management” in the BIOS) but unfortunately the spurious reboot still happened for me 
Thanks for trying. I hope the next BIOS Update fix this issue.
As a general point. I think we have 5 different people reporting that they have this issue among all FW13/16 AMD users.
That appears to be a very low percentage of people with problems. If more people see the problem, please say so.
If the problem is not wide spread, those 5 people probably just need to RMA their mainboard and the problem goes away!
This sounds to me like you have never contacted Framework Support yourselfs, or for that matter, like you’re coming off directly from Framework Support. This is the sort of response they’ll give you after having you doing a good run-around.
@James3, I’ve had this occur solely once. If that is common, many may not bother to ascertain what caused it, and many less shall be technically competent and persistent enough to locate this thread in this Discourse instance, and corroborate it. Usually, BRs’ affected user counts should be extrapolated a few times the amount of reporters (I’d apply a log function to the total).
Additionally, I’ve already RMA’d by MB once. I don’t want to again.
@James3 or you honestly think that more than 1% of FW owners actually come to these forums AND also participate in these forums …
/me waits for the “FW are niche hardware and target a niche market which are lively on forums and participate in tech savvy communities” …
I also have my FW16 freeze. I usually have it plugged in, but when I use it on battery it will typically have graphical issues and then crash within ~20 minutes. I am using the latest Arch (Endeavouros) but it also happens in Arch LTS.
I have had zero recurrances of the reboot problem that was impacting the FW13 since mid-march.
Have you reached out to Framework support about this yet? I think at this point the strategy is to get everyone experiencing this to make a ticket in their system.
@Will_Nilges There’s a high probability Framework Support will not acknowledge his issue, because he’s not running any of the supposedly supported Linux-OS (i.e. Ubuntu & Fedora).. I imagine, they have told him after they gave him the runaround, of course.
@Tim_Hendersen Do you mind, crash as in full system reset/reboot or as in crashing user session?
Unfortunately, it has been happening in meetings so I haven’t had a chance to fully explore it. I just have to do a hard shutdown and power it back on as fast as possible…
Yeah they did the same to me. Made me boot Fedora to confirm the issue. Regardless of whether or not you successfully make any progress it is still worth it to make the number go up in their system since they seem to be ignoring folks in the forums.
@Tim_Hendersen I truly understand.. few thing are more embarrassing other than telling you colleague, that you need to show them something and your machine crashes hard upon opening the laptop, multiple times. I’m the running gag around here now. Ironically enough, i’m doing mostly systems/network reliability work.
@Will_Nilges Of course, i cannot know this, but it seems to me that FW Support are massively overrun by their promise to support Linux as a OS. There are a lot of posts in the forums from people indeed not understanding their apparent issue, e.g. issues with certain games or grub entries or whatever. But so do other manufacturers to, without riding the open source / doing the right thing wave this hard as Framework does/did.
Hopefully, they are not/cannot ignoring this one.
As a owner of a device already, i’d appreciated it much more if FW had invested in fixing/improving their current line-up instead e.g. designing a Desktop product with user-replacable lego-tiles on the front.
My ThinkPad X1 Carbon from 2018 just received EC updates from Lenovo via LVFS, i replaced the heatsink and the battery with original parts a few months ago. And, surprise, the USB ports work, the machine does not crash constantly and has lower idle power consumption as a bonus, you know.
Lenovo even added support for modifiying the machines’ dsd table for allowing s3-sleep under linux aftermarket.
What irks me the most, i haven’t seen any ackowledement/communication (apart from a measly thumbs up and some added labels on github) about any of the issues these systems obviously appear to have. The feeling of being managed as a customer. I truly thought this company would set out to be different, but as it turn out, their support, their communication with the “community” are even worse that what i have experienced so with Apple or Lenovo.
IMO, self righteousness is a or the plague of the 21th century, to put it mildly.
Rant over. for now, at least.
I’d like to clarify the misconception here : we do not provide official support on the community forums. This is the Community Support section, intended for users to discuss and troubleshoot issues with other community members. Framework provides official support through our support system (via email). Hope this helps!
No. Considering the amount of people who appear to have been snubbed by FW support, unfortunately, it does not help. Not at all.
Fair point, my mistake. That is why I encourage everyone to open tickets.
That said, I would think that for seemingly widespread issues like this one, a mega thread that Framework actively watches would be beneficial. An example of this is the battery flipping thread.
My sincerest apologies if i come of as pessimistic, but, and just as an example, the thread you are referring to dates back to September 2022. If you know what i mean..
FWIW, i’ve opened another support case with FW. This time to the subject of a refund of a defective product.
At last, i am done with all this nonsense.