Which Linux distro are you using? Kubuntu 22.04.1 LTS
Which kernel are you using? 6.8.0-57-generic
Which BIOS version are you using?
Vendor: INSYDE Corp.
Version: 03.20
Release Date: 06/03/2024
Address: 0xE0000
Which Framework Laptop 13 model are you using? ( 11th Gen Intel® Core™ - 1135G7)
Situation: I have experienced the following symptom intermittently for a couple years an never been able to trace the cause. Today i think i got something that falls slightly above wild, un-evidenced speculation, and MIGHT be repeatable.
The symptom: Full system freeze. Entire screen frozen as-is. Power light still on. The freeze is so complete that:
- no key inputs work (not even ctrl+alt+fn+f to switch to another virtual terminal)
- Even the light on the caps lock key doesn’t respond to key presses
- closing the lid (at a slight angle such that the left edge where the magnet sensor is is closed, and the right corner is up just enough to see if the screen is on) does NOT cause the laptop to sleep
This leads me to the conclusion that a full firmware-level lock-up/crash has happened somehow. From experience whenever this happens, i know the only reliable way to recover is to press and hold the power button until the laptop shuts off and then boot again.
Why am i posting this now?
I was recently moving a decent chunk of data (prob 65-70 GB of android seedvault backups, both source and destination were EXFat formatted partitions) between two USB-C Sabrent SSD enclosures (model EC-SNVE). This was being done through Dolphin (KDE plasmas file manager). Both SSDs were plugged into the left ports of my laptop (both with USB C expansion cards).
The SSD’s seemed to be copying at a pretty rapid speed and then, mid-move it would seem to just stop (and the full system lockup would happen).
The reason i post this now is that, I was able to complete the file transfer across about three boots. In other words… throughout the transfer it would repeatedly do the same thing.
This got me wondering - mostly with regard to the fact that the FW 13 11th gen is not officially thunderbolt certified - maybe the issue is caused by trying to push too much bandwidth through one USB-C controller or something on that one side of the laptop?
I’m not expecting anyone to be able to magically solve this, but wanted to share in case anyone else has these same symptoms and may be able to replicate or otherwise build on or disprove this theory
Edit: i know this is under the linux category but i didnt feel like it was worth putting in support and i couldnt quickly find where else it should go. Figured linux people may be more likely to be able to help with some random thing like this, even though I strongly suspect the issue to be more related to the firmware than linux