Hello.
What is probably the thread with the greatest number of posts documents the FW12 enclosure cracking issue in intimidating detail. My takeaways from that thread:
- contact Framework Support (via the menu option at the top of this page) and be prepared to answer a few reasonable questions and supply photographs.
- there appears to be a stock control issue that Framework is endeavouring to understand and resolve. It might be wise to defer requesting replacement parts until that issue is confirmed to be resolved.