Hey, tbh i have been very disappointed with my support experience. I wrote back and forth with FW, did all kinds of tests and also suggested trying to swap the mainboard. I can tell u, as long as u are polite in ur mails they just dont care. Only after answering three times in a pissed off tone, the got me to escalation support. I dont like writing that way, but I found myself researching other laptops, because i was so frustrated.
Related topics
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| Another RAM issue FW13 7840U | 19 | 499 | December 1, 2024 | |
| Fw 13 randomly restarting | 6 | 280 | August 13, 2024 | |
| Framework 13 AMD crashing on different OSs | 28 | 1722 | November 18, 2024 | |
| Random hard freezes fw13 amd7840u win11 | 486 | 30175 | December 19, 2024 | |
| AMD FW13: erratic behavior with official 32GB refurb SODIMMs | 5 | 213 | November 4, 2024 |