FW16 USB PD Battery Issues

Framework Laptop 16
9

Do the Shargeek work?

10

I’m batch 9 so haven’t got my laptop yet.

That device Is mainly for my Nintendo switch and phone though, hope it does work.

11

Sounds like a compatibility/handshake problem. I’ve got a Mophie one that does 45W via PD and it works fine.

12

Then I can, if all goes well, answer that question by Friday

13

I bought an Anker 737 battery on sale last week after seeing how much use my boss got out of it. It charges my FW13 (Intel i5 Gen11, Batch 4) at 60w to 70w consistently. It’s pretty awesome.

Really hoping this issue gets resolved before my FW16 (batch 17) arrives. Worst case I can just give it to the family member I’m giving my old FW13 to. At least they’ll get more use out of it than I will. :sweat_smile::battery:

14

Support mentioned it was an AMD board only issue and they do seem to be working on a fix.

“We want to inform you that we are currently working on firmware updates for PD charger compatibility for our AMD systems as with our recently released Framework 13 BIOS update. We will be sharing more information regarding this very soon.”
- Support

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15

I can confirm my Shargeek Storm 2 charges my FW16 with 90 watts right now, although it takes some time to start sometimes

Edit: dropped to 55 watts and refuses to rise again even though I’m discharging the battery with a benchmark right now

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16

Looks like they fixed something - for the FW13

17

Update: I’ve gotten my laptop and I have no issues when using Anker Prime power bank

18

Interesting, so it must just be the older version with this issue

19

I and someone else have the same issue with the same powerbank

I’ve updated to bios 03.03 on FW16 and it’s still happening which I’ve reported here

I’m still not sure if it’s a powerbank issue or bios issue

20

My Batch 9 unit doesn’t seem to work with my Anker 737 which is annoying

21

have you tried trickle mode?

22

I did try trickle mode and got it to work for about 30 seconds and then never again

23

I’m trying to narrow it down a bit here just to make sure I understand better

  • The trickle mode only activated for 30 seconds on the power bank ( unplugged from your FW16 )?

  • The trickle mode activated and after you plugged your FW16, the power bank only charged for 30 seconds?

24

The latter

The laptop only accepted charge for 30 seconds, the power bank still continued to be in trickle mode

It has not worked since so I’ve opened a ticket with support.

25

I talked to support for about 2 weeks and they’ve just said that they are working on fixes with PD issues

2 Likes
26

I have sent an email to Anker Support (even if its probably useless) with the issues on charging the laptop and how other Anker products work as expected.

27

Some interesting behavior with the 737 and an Anker dock.

I have an Anker docking station I plug my FW13 into for video, power, Ethernet, and other peripherals. This “one cable solution” dock charges my FW13 at about 60 to 70 watts through the main USB-C cable, it also charges other devices like headphones, game controllers, tablets, and pretty much anything else with a USB-C port throught that main USB-C cable… except for the Anker 737. With the Anker 737 it won’t accept a charge and will attempt to charge the docking station at 0.1 watts.
Could it be possible that it’s more to do with the Anker 737 itself and not entirely the fault of the FW16?

TL;DR
Anker 737 won’t charge from an Anker docking station. Is the FW16 really the whole problem?

Anker Dock Link

1 Like
28

That makes this even more interesting, maybe it has trouble communicating with devices that can act as docks? It wouldn’t completely explain everything but that’s all I can come up with.

What motherboard do you have?