Hi, first time posting here so I hope I’m doing this right haha. So I just got my ryzen 385 motherboard today, I was so exited until I started using it and hwinfo showed me…… a 100°C on the cpu and gpu ??? The fan is installed correctly and spinning probably at 100%, the cooler seems…. corectly seated, what’s going on, did I do something wrong?
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34 to 100°C in less than 5 minutes, with a package power of less than 70W, that does not look right to me, especially with the CPU fan running - I would contact support with all the information you already gathered.
As the board comes with the heatsink and high quality PTM preinstalled I would not recommend to do anything like repasting and reseating the heatsink yourself as long as you have warranty, let FW handle that.
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That looks unusual. 100 C is very hot. Phoronix did a 17 hour benchmark while monitoring thermals [1]. In that test the Q3 temperature was 80 C, the upper bound was 90 C, and a few outliers approached 100 C. If you were just stress testing AVX-512 on CPU and it reached 100 C it’s possible nothing is wrong or maybe there isn’t quite enough thermal paste. If that’s just the running temperate at 15% CPU from your screenshot something is definitely wrong.
My guess is the thermal paste between the CPU/APU and heatsink needs to be reapplied. Please be aware if you do take the heatsink off you will need thermal paste to reapply before putting the heatsink back on. It may be worth contacting customer support just to double check. Contact customer support.
[1]: A Deep Dive Into The Power & Thermals For The Framework Desktop With AMD Ryzen AI Max
The specs clearly state a PTM is used and not paste.
When applied properly this works impressively well, much better than consumer obtainable paste even when properly applied and I’ve seen enough people in videos doing it wrong.
My guess is there’s something wrong with the thermal interfacing.
That’s why I recommended to contact support to handle the replacement.
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Thanks for the correction. I wasn’t aware a PTM was used.
With PTMs be aware that they have to be primed to give full performance. This might take a a few heat cycles (heating up and cooling down to room temperature) until the PTM works best.
But it does sound like something is wrong with your unit.
Alright, I’ll contact the support about it, I was hoping I could dodge it, anyway thanks yall.
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Supid question: Did you put the fan in backwards? I almost did the labeled side goes DOWN, and make sure you connect the fan header!
Thomas
Yeah, i even tried another fan thinking that maybe the noctua fan I got was faulty but it’s the same. I did a little experiment last night, on youtube the temps over between 70 / 90 degrees, I had the fan removed and was holding it in my hand while watching the temps. The weirdest part is that I feel like there is no difference between when I put the fan on the cooler or not. Even weirder, during games, when it skyrocket at 100°C, the heat sink feels…… warm at best? Like I owned multiple pcs and I feel like when something got to 90°C, it was HOT and also it smelled hot. I don’t know its really weird. Im just sad haha I was so exited to get my new pc 
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And that confirms the heatsink doesn’t have proper contact because without a fan it should hit 90°C within a minute or two, I know because I did my first testings without a fan and measured temperatures with an infrared therometer.
I never have measured a heatsink getting that hot ever I think, the thermal interfacing normally is really good.
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If the temperature skyrocketed to 100C the thermal paste is not applied correctly. If the temperature increased slowly to 100C it’s more likely the air circulation is insufficient. Repositioning the fan might work
Just keep the excitement a bit longer, Framework usually appears to be quite swift with replacements, just make sure to report all your findings for less back-and-forth with support.
I did a detailled report, hope it will go smoothly but yeah I also think the heatsink doesn’t have a proper contact with the APU, in the video Linus did about the first introduction to the desktop, I recall he said something about how the fact the APU doesn’t have an integrated heat spreader, it could cause damage during shipping and it raised concerns…. maybe it just caused the heatsink to become a bit loose for me, idk we’ll see.
Came here after a search. I think it’s pretty clear you’re having an issue that needs technical support. Hopefully Framework gets you taken care of quickly.
In my case, it also shoot up to 95-100C within a few seconds of max load, but it doesn’t seem to throttle, staying at almost 140W CPU or 120W when AI upscaling videos. So I’m on the edge on whether I have a slight issue with the PTM or cooler, or maybe it was designed to be exactly enough.
So fellows, should I be hitting 95-100C under full loads, regardless of power consumption staying at 120-140W?
What I remember, someone was saying 140W boost (which lasts 10 min I think) should be able with staying (barely) below 90°C. I think your system runs too hot but not by a dramatic degree.
Thank you. I was thinking the same. Maybe I got a hot chip if that’s a thing, maybe I got a cooler that’s not perfect, or maybe the PTM wasn’t applied perfectly or damaged in shipping.
I won’t worry until it starts throttling. Then I will try replacing the PTM. They’re selling it along with memory thermal pads for $9, not bad. Maybe I’ll get it along with the handle so I can combine shipping.
The way it works is the APU has a power budget and operates within a temperature limit (for Strix Halo that is 100°C). If you loose out in the silicone lottery your APU won’t run hotter because it is power limited (100 or 120W TDP sustained, whatever your settings). TDP is already the heating power of your system. So the only thing that would happen that you get less performance out of the system in that case.
So as long as your APU consumes the power it theoretically should consume you probably don’t have any significant throttling.
With PTM, I would have at least 10 heat cycles with your system (ie turning it on and of at least 10 times with enough usage in between to heat up the system well enough and letting it cool down afterwards). PTMs need to set in to give you their best performance. If after that it still does not perform as expected, probably the seating is not perfect. I would not expect that the application of the PTM itself was botched. It is just putting the pad on the die after all.
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Yes, I’m definitely not throttling yet, as long as the cooling performance doesn’t degrade any further, I’ll be fine (and I won’t fix what isn’t broken - I won’t be running it at full load all that often).
Now, if it does become an issue and doesn’t improve with more cycles, would it be wise to try to reseat the cooler? I’ve never worked with PTM before, this is my first new PC in about 15 years and PTM wasn’t common back then lol… still, I’m guessing this would mean replacing the PTM as you would with paste.
Also, do you think it’s possible one of the heat pipes in the cooler is breached? There appear to be 4 or 8 of them, not sure if they are fully compartalized where losing the fluid in one might lose me just enough cooling to wipe out the overhead but still keep within TDP spec. It’s also possible they are manifolded together at the base, which would make this theory a no go.
From what I have heard, PTM is one way use. If you reseat the cooler you should applay a new PTM piece, ideally also the other pads.
I’ve never heard of a case where a heat pipe was compormised, out of the factory in a heat sink. You’d have to puncture it, which isn’t that easy, or put some high heat stress on it by trying to solder onto it or lighting a fire or something. If I am not mistaken, the pipe is under light underpressure and there is not a whole lot of water inside. It is theoretically possible that a pipe can be a dud but honestly, I don’t think so. I would think it is just a seating issue and honestly I am not sure if, a reseating necessarily improves the situation. I also don’t know what the variability is one can expect. Like I said, 140W is pretty much at the limit of what the system can handle in general.
Right on. I’ll grab a new PTM+Thermal Pad kit ($9 before shipping) when I eventually order the handle, that way I have it on hand if needed. Thank you for the insight!