High Thermals on a 7840HS

Community Support
21

After the main board swap I yeah still not seen a delta of more than 10c.

I haven’t has the APU hit 100c on any core, even with an extended all core load. I am in a room that is is about 74F/23C.

Also I only run my laptop full load on hard flat surfaces, if you happen to be running on soft surface that might limit airflow I’d double check on something like a hard desk.

Unless things have gotten better, support does take some time and you have to run though the scripted intro support. If you stick with it you should get to a support level where they will dig in deeper.

Let me know what support says.

1 Like
22

Well my fw is suspended in midair and the Airflow is fully unrestricted. I am even running an eGPU with iGPU and dGPU fully unused to reduce any Heatcomponent which could interfere. And im hitting always the 100C on Core 4 and its always a MaxDelta of 13-15C depending on the Benchmark.
I hope i get through fairly fast. Because its only 4 weeks until my next deployment and if they decide its worthy of a Part Swap i would love to have it before i leave the Country :sweat_smile: I will keep you updated.

23

Well my Case is getting escalated. I did provide my Screenshot from above and answered all preliminary Questions. Will see where it goes.

24

I have the same problem.

Core #4 is going up to 100C while a different one is only 77.6C.

Temp

Screenshot 2024-07-16 222537
Screenshot 2024-07-16 2225371844×1047 152 KB

25

Get in Contact with the Support. I got the Answer last Night, that my Board is getting replaced and my Tempdelta was significantly less than yours.
Greetz.

1 Like
26

I’m glad to see that this thread has helped someone out.

It’s good to see that support has worked on getting the ticket resolution time down on this. Fingers crossed that they find the root cause of this issue, so it can get resolved.

2 Likes
27

That’s good to know!
I was already chatting with the support team about this, but, now I’m almost sure that there’s a problem with the CPU :slight_smile:

28

Good Luck. I hope for you too. There must be an underlying problem with either a batch of the thermal interface, the cooling system or the cpu. (Cpu unlikely as you got the R9 and i the R7) I hope they get this resolved with another QC Layer or other tests. To sort those out before the Devices hit the Customer.
As of most Framework Customers are Enthusiast supporting theire Mission its not as bad if one get in Support and help. But if there are more Mainstream Customer it can get a major hit on Frameworks image.
Still a young Company with relatively low volume of Devices sold.

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