Listen I’m happy for those of you who have had no issues, I truly wish I was in the same boat.
I also have likely had far more contact dealing with support regarding problems than the vast majority so perhaps my experience is different but it is non the less my experience.
I wont go into detail about support issues as it feels redundant (I mention the issues with support in the linked post) and to detail the issues feel unwarranted and potentially unfair.
@Josh_Cook to summarise what you may have missed from that thread or are not aware of:
Touchpad issue was improved but not solved by the replacement, I found a fix myself with tape.
My replacement input cover has a different issue where the cursor won’t always move when touchpad is physically clicked.
All non type C expansions drain power, this is well established on the forums, I’m sure you can test this for yourself to confirm for yourself.
I acknowledge the MOSFET issue as probably bad luck though it is still another problem I had. I recall they did not find a root cause when several other users reported the same issue earlier this year.
Peak boost is advertised as 60W and given an adequate cooling system would be achievable. This is demonstrated by practical test by users lapping contact surface and using high end TIM. If you are correct and it isn’t practically achievable then they should not be saying 60W is achievable in forum posts and on the products sales page.
The bent board is joint responsibility IMO, packaging has inadequate protection and there is no warning on the package of being a delicate item for the couriers to be aware of. I will concede the majority of the responsibility lies with the courier.
Regarding you points on the open ESD bag. I grant you these are possible reasons though support ignored that part of my email totally. Your response here was more engaging on that issue than theirs…
Copper strands is potentially a QC issue though with the pack opened and the other unusual damage it is hard to say for sure how or when this occurred or why.
Sound issue is solved when swapping my burnt MOSFET board back in, nothing else change but hardware (main board). Swapped multiple times always the same.
The fan never turns off because the sound issue is causing constant CPU load on one core, see the linked thread in point 5 under July.
What I’m saying is my experiences are making me loose faith. If you have some empathy and imagine how you would feel after a continuing series of issues you might feel disillusioned too.
All the best.