In my case it seems that any expansion card that is not type C could cause the problem. I also have an HDMI card, which causes random shutdowns a little more often compared to the type A card.
Try using it without the Type A card for a week or so and see if the random shutdown happens again.
UPDATE:
Looks like its going well so far after swapping out my USB A for a USBC expansion card, its been about 2 weeks since the swap and I haven’t had any random shutdowns during sleep.
Also oddly enough I think it fixed my fingerprint sensor problem as well, where the fingerprint reader was no longer working and had a caution symbol in device manager.
I will keep you guys updated!
I basically never leave any other cards than USB-C in, and I am still getting those issues. Had them a while back, but then they went away for about half a year. But since last week they seem to be back.
Originally with a SN850, now with a Solidigm P44 Pro (because my initial instinct was it must be somehow related to the SSD when there are no error logs for the crash.
Since I have tried without any expansion cards, I will be surprised if the removal or swapping of expansion cards fixes the issue.
Persistently having this issue for several months. Almost every single time I shut my framework for more than a couple hours, it shuts down.
It is honestly fairly minor compared to most things. In some ways, it is refreshing - I make sure to close all programs the night before, save all my work, and start with a clean slate. But it is frustrating to deal with when I just shut my laptop down to run an errand and it happens.
I will be leaving my HDMI card out from now on and see if that makes a difference (usually run 1x USB-C, 2x USB-A, 1xHDMI).
Never had this issue with Linux. Thanks again, Micro$oft!
Any updates from Framework? Last update was Jan 4.
Well it looks like almost four weeks later I experienced the random shutdown again, after purchasing a new USBC port. To replace my usb a port which I thought was faulty.
@TheTwistgibber Any response on this issue? Clearly continues to be an issue with Framework laptops.
Hey guys, after some thorough research I may have found whats causing this issue for many of us, and I would like others to confirm. Right before the shutdowns (events 6008 and 41) in the event viewer I observed many event ID (7026) upon further investigation it leads me to believe there is an issue with the network adapter card Intel(R) Wi-Fi 6E AX210 160MHz.
If you view the link here after I googled the issue we were having this guy also has the same issue
A detailed view of my event viewer can be seen here
I would like as many people as possible to chime in an confirm that this is the issue.
to get to the event viewer, search EventViewer in the search bar in windows and then go to windows logs > system on the left panel then create a custom view on the right panel and select critical, error, and information in the checkboxes.
Next go to the last reported date of your crash and check if there are network card related events before the unexpected shutdown during sleep. There should be potentially dozens of these.
As for a fix there is a suggested solution in the link I provided but I have yet to try it so far.
I would kindly ask you guys to report your findings below.
TIA.
I see Event ID 7026 all the time in my event viewer, so I don’t think it’s related.
@Noah_Lim as stated above, it doesn’t seem to be the network adapter, at least not the specific model. I’ve replaced mine with the same model that will be in the AMD-based framework laptops and the problem still persists. Could be a general problem with waking up from wifi of course.
I’ve tested my laptop with the AX210 WiFi card removed entirely and still encountered shutdown.
Would expect Framework to provide a response especially when they think Framework for Business is going to work. Simple issues like this will circulate fast. [@twittsgibber]
After almost one year using a framework laptop 12th gen intel i7, I did a clean install of windows 11. No restores in user profiles, only restored %appdata% and installed the Framework recommended drivers, download from this site.
On the old install neither “not so modern” standby nor hibernate works as expected (Modern standby results in crashed windows and hibernate resumes spontaneously).
Modern standby is the first now being tested and behaves as expected, modern crashed.
This just does not work, I think it is a big fail, as it removes a big part of the using pleasure. Nothing is broken, but still this is very very annoying.
Is there some action in this topic from R&D, in cooperation with (I suspect) Intel?
I hope there is, otherwise this is not business ready.
This is frustrating a lot of users now, hope this still has attention from Framework!
Is there any progress on this issue or even a little bit of information you could share?
A very unconfirmed thing to try: on my unit Win11 would shut off completely (presumably) when switching to hibernation from sleep.
Ever since I first disabled hibernation (in order to confirm that sleep itself was working well) and enabled it again it seems to work.
To do so I opened an admin command prompt and entered “powercfg /hibernate off”, reboot, then the same with “powercfg /hibernate on”, and reboot again.
Very unconfirmed and I didn’t do any specific testing in that regard.
Are you sure this is the same issue?
We have been having problems with the laptop shutting down during sleep and hasn’t been going into hibernation first.
Hello all,
We haven’t yet found a way to reliably reproduce this issue to be able to root cause it, and the logs provide by those affected also don’t point to a root cause. We have seen reports of other Windows-based laptops experiencing similar issues, but we have not ruled out that there could be a firmware or hardware root cause. We encourage anyone seeing this to provide details in this thread as requested and we’ll continue to investigate. When we have a way to reproduce this or are otherwise able to determine a root cause, if it’s something Framework can address, rest assured we will do so and communicate a plan to the Community. At this time, we do not have an update to share.
Also, just to set expectations, direct pinging me or Framework in threads does not guarantee a response. If and when we have meaningful/tangible updates to share, we absolutely will.
Thanks!
Hi @TheTwistgibber ,
Thanks for your answer but it is not giving any comfort.
A thread like this one is going on for more than a year, with lots of people having the same behavior and this can not be reproduced? Hardware has been swapped by multiple users (no result), USB-C accesoiries have been put aside with no results, so you can not rule out hardware?
I’ve had some years of experience in this business as the most buyers have (tech enthusiasts), but this is not reproducible?
To me this sounds more like a shortage of resources on your part.
Again, this is not giving any comfort and trust this will be resolved.
So please do better!
Typically “reproducing” a behavior means to guarantee a certain behavior happens everytime, when a set of conditions are met, not just to observe the behavior once.
Reliably reproducing a behavior is hard. From the post above, people certainly cannot repoduce such behavior. And it doesn’t seem like a easily reproducible problem to me.
