I had an SK Hynix Gold P31 and I was on the newest firmware.
Damn that sucks. I still wonder if it’s an SSD problem related to the direct storage feature. I have no way of testing it though without getting another drive and trying it.
My WD BLACK SN770 (same that comes with the 12th gen intel but bought separately) did have an update available. I installed it and re-enabled S0 sleep. Let’s see what happens.
Mine is a WD Black SN850X just for the sake of full disclosure. Hopefully the firmware update fixes it for you too.
After two nights without incident, this looks promising.
I have a SK Hynix Platinum P41 2TB running a clean install of Windows 11, and also experienced the issue of the system not sleeping properly. The system was waking up and/or not going into low power mode and draining the battery while “asleep” and was also turning off. I documented more of my troubleshooting in this thread: Windows 11 AMD 7840 sleep behavior- constant 4-5w power draw? - #6 by Nate_C
I checked, and the SK Hynix website only appears to have a firmware update for the P31 released, not P41, so unfortunately can’t check to see if that potential fix would work on my system.
My solution in the meantime has been to turn off sleep and hibernate whenever I need to stop using my laptop (for my purposes, it’s generally used for a whole workday in one location and then at the end of the day I hibernate and wake it the next day, so about the same wear/tear on the SSD as putting it to sleep once a day and hibernating after 3-4 hours).
But I would still love it if it could reliably sleep for shorter time periods, such as when I might need to sleep and transport the laptop to another location and wake it up within a short period of time.
1 Like
I too have experience similar issues to what is outlined above. In my case, the system has an unclean shutdown overnight (while in modern standby). I’ve had several dialogs with Support and have tried many troubleshooting steps including reinstalling Windows, reinstalling drivers, swapping hardware, etc. None of these have fixed the issue. Also, as with others, some of the expansion cards have made this more frequent. For me, it was the HDMI card. Most times there is very little in the Event Log indicating what caused the crash and there are only events indicating an unclean shutdown.
I still have an open issue with Framework Support and will post back here if I find any more clues or a solution.
1 Like
My AMD 7840U F13 arrived yesterday, installed windows 11 all good until I left it with lid close and woke up this morning for the laptop to be completely shut down.
I’m using 3xUSB-C and 1xUSB-A. I just did the WD850 firmware upgrade and hopefully the issue is gone!
Update from my side after a week with the new WD firmware. It definitely happens way less frequently now but it still did happen tonight. Nothing in the event log that could reveal what happened this time while previously I had entries about the wifi driver crashing.
I’ll monitor it for a few more days, then I’ll probably go back to disabling modern standby.
2 Likes
And another overnight crash. Seems like the SSD firmware wasn’t the (only) culprit after all and the week without incident was just luck.
Back to disabling S0 sleep…
Just thought I’d mention that my 12th gen laptop has the same problem. Recovery from sleep works 20% of the time. Most of the time I try to wake it up it boots fresh instead. All event error help leads to web pages that state it’s a bad driver.
Don’t have a Framework, but have a similar AMD HP Elitebook with 7840U. Fixed the issue by changing the Network Connectivity in Standby option from disconnected to “Managed by Windows”, try the Connected option if that doesn’t work. If it’s not showing you can enable it with the registry key: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings
Then find the disconnected standby key and set the attributes value to 2.
Battery drain will probably be higher as the network adapter will not turn off, but better than the shutoff behavior. Probably something wrong with the network adapter drivers.
Sometimes I flip it open and I see the screen starting up and it crashes right at that moment too, but most of the time its overnight. Super annoying. I use my Framework for home use and mostly browser stuff which is easy to recover but this reliability issues basically made me not advice this device to some companies I’ve meet with. You just cant have this when you have your Excel and PowerPoints open ready for a meeting. I do hope they can fix it, but I don’t see any attention on this from @Framework yet so I do hope this gets picked up and solved sooner then later… Fingers crossed I guess 
PS. just did what @johnjo said, and changed the value for AC connected to managed by windows, lets see if this fixes it. Thanks for your input! (I needed to edit the regedit to 2 indeed)
1 Like
I cant say for certain yet, but the implied fix by johnjo did seem to help so far…
That registry key doesn’t exist on my machine (on Windows 10) and I can’t find it in settings either. Is that a Windows 11 thing?
@TheTwistgibber can we please get some more communication on this? The thread has been open for over a year now, dozens of people have reported this. I understand that it’s hard to reproduce for you but as I’ve said earlier, I’d be more than happy to try whatever you need or in an extreme case even send you my laptop (in exchange for a new one) so you can try it in-house. I’ve been able to reproduce this very reliably with at most a few days between occurances as long as S0 sleep is enabled.
Alright, @johnjo here on an actual account and I think I may have found the culprit, at least for AMD. After my last post, I encountered the issue again, though less frequently, and made 3 changes.
- Swapped the Mediatek RZ616 for an Intel AX210 (Installed 23.20.0 (1/9/2024) drivers from Intel website)
- Downgraded AMD Sensor Fusion hub driver to May 2023
- Downgraded AMD AMS mailbox driver to May 2023
Now I have been using the laptop frequently for over a week, even using the aggressive disconnected standby setting, and have encountered zero shutdowns during sleep. I strongly suspect it was the network adapter swap to Intel that fixed the issue, so it’s worth a shot to try to swap to Intel if you have the Mediatek one, since it’s only $17 dollars and easy to swap.
I’ve been using the AX210 since day one and still encountering issues.
1 Like
After spending a couple months emailing Framework Support, I was able to find a solution that seems to work. Note that I’m running an i5-1240p on my laptop.
Essentially it seems that being connected to the internet while sleeping causes this issue. Thus, by running two commands that disables this network functionality, it no longer occurs.
Those commands being (ran in admin cmd):
POWERCFG -SETDCVALUEINDEX SCHEME_CURRENT SUB_NONE CONNECTIVITYINSTANDBY no 0
And
POWERCFG -SETACVALUEINDEX SCHEME_CURRENT SUB_NONE CONNECTIVITYINSTANDBY 0
Let me know if this helps anyone!
1 Like
Hey mine has recently been shutting down overnight when it hasn’t for a while, I think I’m going to give this a shot, is there a command to revert it just in case?
has anyone else tried this yet?
And wont I not get updates or notifications while in sleep mode if I run that command?