I’m not convinced. I do have the idea that a lot of members in this topic have similarities and can therefore be reproduced or further investigated to understand the differences.
Either am I missing the listing in what situations Framework self has been testing or what symptoms have been collected, with what circumstances.
So when willing to fix this, more can be shown then asking to report.
I think this needs a better approach then an incidental forumpost from Framework emplyees.
Sharing a (read only) kanban board would be a better approach, following different users in troubleshooting as wel as documenting what has been tested.
If a thread like this consumes too much time, it is not going to be effective anymore, hence the missing solution.
On my machine, I can reproduce it every time it’s in sleep mode for more than a few hours as long as S0 sleep is enabled. If there is something specific that Framework support needs or wants me to try, I’d be more than happy to do so. My logs as well as some speculations are linked above.
I think what makes this hard is that it might be more than one problem as evidenced by different fixes working for different people.
I was using a new Windows 11 install with the 7840U, and I tested my 12th gen Intel laptop with the battery disconnected, which still did not prevent the laptop from shutting down.
My Framework Laptop 13 has had this issue since day 1 when using the usb c cable connected to 2 x Dell Monitors and therefore is readily reproducible. I would be more than happy for Framework to remotely install monitoring software to capture the issue and track to the source. The conclusion that this is not readily reproducible is nonsensical given its persistence and it would be reasonable to conclude that those in this community are more advanced IT users / professionals given the nature of the product they have purchased + the community responses to date in an attempt to resolve.
Lack of support for such a simple issue is perhaps indicative of the immaturity of the framework model unfortunately. The fact that no solution at all has been proposed or attempted to be found is evidence of the approach despite the community being willing to help with extensive logging and different hardware / software combinations.
I have this intermittently happen on my i7-1260P. I feel like this more of a Windows 11 issue than a Framework issue personally given that it’s not consistent. Still very annoying!
Yes, I too have been experiencing this problem on my i5-1240p FW13. On two separate Windows 11 installs, I might add. While no catastrophes have occurred from it yet, I’m concerned I’ll one day lose my work due to an unexpected shutdown.
I would suggest seeing if your SSD has a firmware update.
I’m a new owner of an AMD Framework 13 and I also started having this issue pretty much right away. However, I decided to try checking if the SSD in my machine had any firmware or driver updates. I’m on a WD SSD and I did in fact have a firmware update. I did it and so far I haven’t had the issue since. The computer correctly goes to sleep then goes to hibernate after a few hours and when it wakes up everything I had open is still open.
I’m hoping this has to do with how a lot of newer systems have that direct storage feature. I’ll try to remember to report back here if I have the issue happen again but so far so good.
Damn that sucks. I still wonder if it’s an SSD problem related to the direct storage feature. I have no way of testing it though without getting another drive and trying it.
My WD BLACK SN770 (same that comes with the 12th gen intel but bought separately) did have an update available. I installed it and re-enabled S0 sleep. Let’s see what happens.
I have a SK Hynix Platinum P41 2TB running a clean install of Windows 11, and also experienced the issue of the system not sleeping properly. The system was waking up and/or not going into low power mode and draining the battery while “asleep” and was also turning off. I documented more of my troubleshooting in this thread: Windows 11 AMD 7840 sleep behavior- constant 4-5w power draw? - #6 by Nate_C
I checked, and the SK Hynix website only appears to have a firmware update for the P31 released, not P41, so unfortunately can’t check to see if that potential fix would work on my system.
My solution in the meantime has been to turn off sleep and hibernate whenever I need to stop using my laptop (for my purposes, it’s generally used for a whole workday in one location and then at the end of the day I hibernate and wake it the next day, so about the same wear/tear on the SSD as putting it to sleep once a day and hibernating after 3-4 hours).
But I would still love it if it could reliably sleep for shorter time periods, such as when I might need to sleep and transport the laptop to another location and wake it up within a short period of time.