Laptop shuts down during sleep

Framework Laptop 13
23

Strangely my issues are completely resolved for a full week now, but I am essentially back where I started in terms of configuration:

  1. Updated drivers/software/etc as directed by support (issue not resolved, happening daily)
  2. Initial configuration didn’t have DP card installed, but support asked me to install it and update it’s firmware so I did that (but didn’t leave overnight separately to test just this)/
  3. Removed all expansion cards and left on battery (issue resolved)
  4. Kept expansion cards removed and re-added AC power directly to internal connector (still resolved)
  5. Added back USB-C cards (still resolved)
  6. Added back USB-A card (still resolved)
  7. Added back micro-SD card (still resolved)

So, I’m back where I started configuration-wise (but have updated the not installed display port expansion card firmware). Issue seems resolved. I’m not sure why removing all of the cards for some amount of time could’ve helped since there have clearly been full power cycles in the interim, but maybe there was some minor mechanical issue with how the cards were installed? They were difficult to remove this first time (easy now) but everything seems fine for more than a week now!

1 Like
24

I have the issue on my Framework as well as my Asus laptop, definitely seems to be a Windows 11 quirk

26

What we are talking about here is not that feature.
The laptop shuts down completely (it does not hibernate), losing all unsaved files. And it happens when the battery is nowhere near empty.

5 Likes
28

And that report says nothing useful in this case except stating unexpected shutdown. This issue is indistinguishable from a complete unexpected power removal.

As I wrote above, mine seems to have somehow resolved itself now. Going from once/day (each night I left my laptop) to not happening in almost 2 weeks.

The sleepstudy report will now show when it hibernates if I’m on battery power - that behavior preserves apps, and is different from the issue.

1 Like
29

I have not made any changes yet and my laptop still has the issue.
@lessthanjoey Which driver and software updates did you do in the beginning?

30

Those updates didn’t solve the issue (ie., I still had the issue after applying the updates that were recommended) but it was the intel driver support assistant (plus anything in windows update, none pending on my side).

Download the Intel Driver Support Assistant and have it update any outdated drivers? You can do so via this link: https://www.intel.com/content/www/us/en/support/detect.html

31

@anon81945988 What I meant is that sometimes both of my laptops turn off and close all my apps. I know it’s a Windows 11 thing because it never happened with my ASUS laptop on Windows 10

1 Like
32

Windows has zero record of anything happening anywhere related to it until you turn it back on.

33

Same here. Maybe windows gets info that battery is 0? This is what I am gettin gevery time of abnormal shutdown:

image
image1149×720 73 KB

2 Likes
34

Windows doesn’t shut down, it loses power abruptly (which is why it has no info in the power log). This also happens on AC power.

Having said that, it hasn’t happened to me in almost a month now! That sequence I detailed above seems to have (somehow, bizarrely) resolved it!

35

Ugh, this is happening for me now. Same as above, it appears to lose power right as I’m opening the lid.

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          11/4/2022 9:15:15 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (70368744177664),(2)
User:          SYSTEM
Computer:      framework
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>9</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2022-11-05T04:15:15.6023783Z" />
    <EventRecordID>92800</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>framework</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">true</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">7</Data>
    <Data Name="BugcheckInfoFromEFI">false</Data>
    <Data Name="CheckpointStatus">0</Data>
    <Data Name="CsEntryScenarioInstanceIdV2">7</Data>
    <Data Name="LongPowerButtonPressDetected">false</Data>
    <Data Name="LidReliability">false</Data>
    <Data Name="InputSuppressionState">0</Data>
    <Data Name="PowerButtonSuppressionState">0</Data>
    <Data Name="LidState">0</Data>
  </EventData>
</Event>

Latest one as a few minutes ago. I ordered two other USB-C cards hoping that prevents this and gives me some added battery. I’m on 2x USB-C, 1x USB-A, and 1x HDMI right now.

36

Hi,

Here also random shutdowns when in sleep mode, see below:

image
image1043×392 146 KB

I have a 12-th gen 1260P now for 11 days with 9 unexpected shutdowns on Win 11.

Today it passed 24 hours without shutting down, but I also noticed it was instantly available, so no hybernate, but a continued sleep mode.
Yesterday I did upgrade the graphic card driver using the update tool from intel, and today I found a download for the Samsung Magician software (firmware updated for my 980 1 TB).
If expansion cards are an issue, I don’t know (2 USB-C, 1 classic USB and 1 HDMI). Memory has been checked by windows, no errors found.

1 Like
37

May I suggest people experiencing this with their 12th gen Windows 11 laptop to contact Framework Support? Maybe it’s something Windows / configuration / software related that they know about.

Hoping to place an order for the 12th gen before x’mas…and would like to see this ironed out.

@Chris_Padfield, has any of the 20 units at your office experienced this issue? (Assuming the end-users would report crashes / unexpected shutdown, or that you have some centralized critical event monitoring solution in place)

1 Like
38

That’s a good idea. I’ll reach out and see what they have to say.

39

For the record, I also made a support request. They do read here, and I expect via either channel to see a solution.

1 Like
40

Please keep us posted on the outcome / solution.

2 Likes
41

So far just checking in and doing the basic initial touches. Made sure I was on latest driver package and Windows patch version. I think I might’ve been a driver version behind because after running the installer the Intel updater found a graphics driver update. However, just experience another power loss afterit was in sleep for maybe three-ish hours off charger.

42

@William_Cook Out of curiosity, what modules did you have plugged in when you experienced the latest power failure?

43

@TheMadCodger 1x USB-A, 2x USB-C, and 1x HDMI. I have two more USB-C modules on order because I have a feeling that might be related. Windows specifically sees the HDMI card as an external device that I can eject and manage like a flash drive.

44

@William_Cook Interesting, thanks. When mine started I had USB-C x2, USB-A, & DP. My DP was also being recognized as an external by Windows. I’ve also updated everything including the hard drive and Intel drivers, and I haven’t had any problems for a couple of days with only the two USB-C modules (with or without power). I just plugged the A back in, which shouldn’t have an effect, but we’ll see.