Laptop will not turn on... again

[Charlie_Hoover]

This is the second time ive had an issue where my laptop would not turn on.

I am recieving a LED output sequence (attached to twitter post below)

Charlie ☮♥

I believe it to be:

----- main disgnosis sequence
12 green
------ post section
6 blue 2 green

I am not rough with my laptop and the only movement it experiences is being carried in my tote/messenger bag to work.

Last time I had an issue it was related to the battery I believe because once i reconnected the battery the laptop started up again… I tried that again this time… Hopefully I have not damaged the battery connection pins. I need a magnifying glass to look closer at this.

I really want to recommend the framework laptop to friends, but so far small hardware issues and large ones (like this) have slowed my initial enthusiasm. I feel like Im being punished for being an early adopter. Also when I have reached out to framework support before they were not super helpful. Suggesting things I had already accounted for and directing me to the LED output sequence documentation rather than assisting in diagnosis or discussing how this could have happened. I really want to love Framework and hope my experience will improve.

[Charlie_Hoover]

now it appears pin 9 and/or 10 may be bent on the power socket on the mainboard

Seems like this might be related to this post:

Redesign battery connector?

Yep. I 1,000% agree. I’m glad this post exists. I broke a pin in the connector within hours of receiving the laptop. My fault: I did not check the online guide nor did I know disconnecting the battery was unnecessary. That said: I have built PCs and upgraded them; the repair technician said just about anyone would break it. This should be changed. This connector is bizarrely fragile. I bet the battery and the screen will be replaced the most by users. This flaw makes it harder to do. Again, …

[amoun]

The battery pins are a bit frail

@Charles_Thacher

I broke a pin in the connector within hours of receiving the laptop. My fault: I did not check the online guide nor did I know disconnecting the battery was unnecessary.

That said: I have built PCs and upgraded them; the repair technician said just about anyone would break it. This should be changed.

This connector is bizarrely fragile. I bet the battery and the screen will be replaced the most by users. This flaw makes it harder to do.

Hopefully you have seen the guide and maybe as suggested their contact support if you are unsure

Battery Replacement Guide

[Charlie_Hoover]

I’m not sure it will be as simple as a battery replacement because the pins bent are on the board not the battery…

I have reached out to support, and am still waiting on a response from them.

[amoun]

The ref to battery replacement was just noting the guide and the warnings

[Charlie_Hoover]

Yea I mean I would have never touched it if my laptop didn’t randomly stop working. Now I feel like I’ve made it even worse.

[StarrEngineer]

I think that the absolute simplest fix for this would be to swap the connector plugs, so the female end is on the motherboard, so if you bend a pin it’s on the battery, which is cheaper than a motherboard.

[Jake_Richter]

Exposing metal attached to a power source is a bad idea. That’s why wall sockets are female…

[A_A]

@StarrEngineer

so the female end is on the motherboard

Username doesn’t check out.

[Charlie_Hoover]

@StarrEngineer

I think that the absolute simplest fix for this would be to swap the connector plugs, so the female end is on the motherboard, so if you bend a pin it’s on the battery, which is cheaper than a motherboard.

The solution can’t be to replace the >$1000 motherboard… For a bent pin… I imagine that someone with the right tools should be able to bend the pin back, or de-solder the socket and fix it with a replacement…I’m no an electronics-engineer, but it should be accomplish-able. Seems like it should be significantly cheaper than replacing an entire mainboard (talk about e-waste)

[A_A]

@Charlie_Hoover

The solution can’t be to replace the >$1000 motherboard

Correct. It’s referred to as component-level repair. Rossmann Repair Group could potentially fix this with ease.

[StarrEngineer]

@Jake_Richter

Exposing metal attached to a power source is a bad idea. That’s why wall sockets are female…

What I mean is that the thin-pins idea isn’t the best one. Take a look at this paint sketch. (Pins are on the battery, but shielded.

Also, exactly like molex connectors (on the left):

[A_A]

@StarrEngineer

Take a look at this paint sketch. (Pins are on the battery, but shielded.

Molex on the PSU side is female. Power source is always female.
PC Power Supply Voltage Data and Connector Types - Free Knowledge Base- The DUCK Project: information for everyone (robotz.com)

The image in your post, that’s the molex connector on the load side.

[Josh_Cook]

@Charlie_Hoover

The solution can’t be to replace the >$1000 motherboard… For a bent pin… I imagine that someone with the right tools should be able to bend the pin back, or de-solder the socket and fix it with a replacement…I’m no an electronics-engineer, but it should be accomplish-able. Seems like it should be significantly cheaper than replacing an entire mainboard (talk about e-waste)

Easy fix man, probably would cost 2 cents for the part.