Laptop won't power on unless i plug in AC power

After assembly the laptop will run from battery alone but will not boot from battery without mains being attached first, even if only briefly. ie. i can attach the laptop to AC and then diconnect and as long as i try to boot immediately it will start, otherwise it refuses to boot. When the laptop has to boot with the AC attached, it also has a longer boot time as if it is doing a memory test etc as it did when i first booted the laptop after build.

Has anyone else had this symptom? or has anyone have any idea of what i should look for?

Any input would be greatly appreciated

Dave

That’s intended behaviour. The laptop is shipped with the battery disconnected (not physically but a soft switch in the BIOS) and it must have the AC connected to reset this switch and boot.

Then there will be memory training on first boot, which may take a minute or two.

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Well done Fraoch, Much appreciated. The next task is how do i get ot of it. The battery has been fully charged three times and the condition is still present. Do i have to go into bios and if so what do i do. It can run completely from the battery as it is, but it won’t boot from it. Surely something else needs to be done.

You’ve put my mind at rest, so thanks for your help. Do you know what to do next.

I would be thankful for any suggestions.

Dave

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No that’s not normal. I’ve seen this on the forums once or twice though.

Normally you shouldn’t have to do this, but try resetting the mainboard:

Just be very careful with the RTC battery holder - it’s fragile. Pop out the battery with a pin like the article describes.

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@David_Ian_Henderson please submit a request through the support form: Framework | Support

This may need a mainboard replacement.

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Thanks nrp, i’ve already submitted two requests (without answer up till now), so perhaps i need to follow your advice Fraoch, for the time being. I mean if it does need a new main board there isn’t much to lose, and the whole point of buying a framework is to attempt things yourself. What’s annoying is it runs so well off both battery and Ac… it just won’t boot from ac. Did notice an option i bios to recognise battery but it wont let me change that option. I was wondering is there some kind of security measure i need to make in bios to allow me to make changes. Or am i barking up the wrong tree?

Anyway guys, thanks so much for your help. i will persevere until i hear from support.

Dave

Hi… Me again Fraoch, have just completed the reseting the mainboard state. Wasn’t too tragic although my button cell holder lifts up when you try to lever out cell so i had to put my finger on it to hold it down. Wondered if this could be my problem but as soon as i put the cell back (step 8) the red flashing started (so it must be getting power from cell as main battery was disconnected and mains disconnected at this point). Guidance suggests that the flashing should start when mains was attached with no button cell and no main battery and it was flashing (all good Step 7), but mine was flashing immediately the button cell was replaced as well (step 8) although there is no mention of this in the guide.

I only mention this as you seem quite familliar with the process so perhaps it might make you aware of anything else there may be wrong.

Anyway all running as it was before (i’m using it now as the instructions suggest you can keep using the pc). It’s Just about waiting 24 hrs with ac attached now. I will let you know what happens. In the meantime thanks again for your help it is greatly appreciated.

Dave

I’m not too familiar with the process and have never done it myself, but I have seen where it’s solved one or two similar issues on this forum.

However if Nirav (founder and CEO) suspects it might be the mainboard, I would go with his advice!

It sounds like nothing has changed. It was worth a shot.

Hi David, when you say the cell holder, are you referring to the battery slot that is attached to the motherboard? Take a look at this thread, I had a similar issue and it was due to the battery holder not properly soldered into the board. I got a replacement board.

Hi Kimo, my botton battery holder lifted up as you push down on the pin. It had no resistance it just rocked on the edge it was levered from. Personally i dont think that is my problem as when i did a reset, there was no battery and no mains attached and when i put in the button cell i immediately got the flashin red lights, i then carefully tried to carefully wiggle the button cell but the red lights stayed flashing. if i was to guess i would say my issue was more than likely it came unglued rather than unsoldered as i would have expected no power from the board.

My problem has not been resolved and nrp suggested i may need a new board as well. I’ll have to inform support again.

Thanks to all who tried to help, i’ll be back in touch when i struggle with the next one.

I’ts a lovely machine though and so fast and light. i will hate having to wait for a repair.

Anyway all the best to you all and thanks for trying

Dave

For anyone who’s following my problem is solved but not fixed (asofyet). It turned out to be the button battery holder. I know i said it appeared to work before but i must have pressed it into connection when putting the battery back in.

Anyway, i booted with the case open and held the battery down and all works fine. It did one boot with memory check (green lights) and when i rebooted (all from internal battery only) it restarted without memory check (well faster anyway ). i then placed a small rubber grommit on top of battery so the case holds battery down and all is working.

Clearly i can’t operate it like this as i could be putting the board under stress. However, this one problem has been solved. Support will be informed and hopefully there will be a more permanent fix. I’ll try and attach a video to this message (not sure if i can or if it will work) if there is no video attached then i failed.

Dave

Attached is a still i couldn’t get a video format that worked

I have a batch 6 or 7 (I forgot) and today was the first time it’s happened to me.

I too am having this issue (batch 8) it’s been like it since delivery. My coin cell battery holder seems to be suitably fixed in place but for whatever reason I can’t power the laptop on without having AC power connected. I’m on BIOS version 3.07 and using PopOS.

Trying to power the device on with no charger connected the laptop does not respond, regardless of battery charge level. When the charger is plugged in it turns on right away although the boot time seems a little long (I haven’t been able to identify whether it’s doing the memory check every time) and the LEDs on the chassis flash green.

I have logged a suport ticket and tried both resetting the mainboard and giving the RTC battery a charge by leaving the laptop on charge for 24 hours. Neither of these steps has changed the behaviour.

That sounds just like my issue, What appears to happen is if the button cell is not charged enough and not connected, regardless of how well the main battery is charged, the laptop will assume it is booting for the first time.

With me, if i attached the mains lead briefly, without switching it on, and then disconnected the mains and powered on immediately afterwards then it would boot. But left any reasonable time off the mains would be treated as a full memory check (long booting sequence)

Thats why in my example i held the button battery down when switching off and on again, i would assume its because the button cell hasn’t had a chance to charge.
That’s my assumption anyway.

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I had this issue as well. I had to physically unplug the main battery, reseat the RTC battery, plug the main battery back in, connect AC, and let it sit overnight to fully charge the RTC battery. After that, it would work normally, where I later installed the 3.07 bios and it fixed this issue. I’m still suffering from the “high battery drain when powered off” problem, but the upcoming 3.08 bios is supposed to cure/help with that.

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I posted having the problem. Turned out my BIOS was 3.02. I updated to 3.07 and stopped having the problem. I got the computer in July 2021 and didn’t see the problem until recently. But 3.07 seems to have fixed it for me.

Edit: 4/6/22 - I am having the problem again where I have to plug in to boot. I did install a new version of Linux Mint and wonder if that has something to do with it.

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I am having this problem as well. I just bought my framework laptop, DIY edition. The Input cover I received was damaged in shipping, so I had to wait for a new one to use the laptop. I received it yesterday, May 26, 2022, and the laptop mostly works fine. But it wont turn on unless its plugged into the AC Power Cord. Once its turned on, it works fine, I can unplug it, and so long as I don’t shut it off, it stays powered on.

This is kind of frustrating. I made sure i have the 3.07 BIOS on it, I actually updated it before I even realized I had the problem, yet here I am. Has anyone found a fix for this with the newer batches? I received the laptop on May 12, 2022.

I had to do this:

  1. Remove the CMOS battery.
  2. Unplug the laptop battery and wait for 60 seconds.
  3. Reinstall the CMOS battery.
  4. Plug the laptop battery back in.
  5. Attach AC power and let it charge overnight.

This sort of resets everything and gives the rechargeable CMOS battery time to get back up to 3+ volts. The whole problem here was that if the CMOS battery voltage drops low enough, it won’t recharge, regardless of the laptop’s battery level and/or AC adapter being plugged in. Why they don’t just use a standard CR2032 CMOS battery, I don’t know…

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I absolutely agree, I’ve had to go through this rediculous ritual several times now, because the RTC battery has discharged. At some point something is bound to break. This RTC battery issue is definitely a design flaw. New updated boards should be given to those of us that find this a real problem. After all, why should we pay for a new motherboard, just to get a system that works the way it should? An official reply should also be forthcoming. For instance, is it possible to completely fix this issue on current mainboards or is it not possible to fix? Also, is it guaranteed fixed on 12th gen boards?

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