Anyone else have issues with the down arrow key becoming unseated from the keybed? Or do I just have awful luck?
I recently bought a replacement keyboard after the key came loose. I’m assuming some tiny piece of plastic footing keeping it in place had snapped off, causing the key to rotate freely away from the chassis, pivoting on the other unbroken foot.
But when I installed the new keyboard, it was broken in the same way as well! Almost thought I accidentally installed the broken one, but no. Finger grease, dirt, and an embarrassing amount of crumbs confirm it: it was indeed the new keyboard, and it has the same defect. The key on this one usually manages to stay in place on the new keyboard, so long a I’m gentle, so it’s workable for now.
If any mods are reading this, I’ve submitted two support requests via the website support form – though they seem to have disappeared into the void, as I’ve not even received a automated receipt confirmation. Would love a replacement or a refund… or, really, a keyboard that isn’t broken!
When did you submit the support request? They normally try to respond within 24 hours (business days), but they have been really swamped lately. If it has been at least one or two business days since you submitted the support request, have you checked your spam folder?
Normally I would say that creating additional support requests for the same issue isn’t going to help or speed things along. But in this case, certainly something must have went wrong because I’ve never heard of support taking that long. I would try contacting support again.
I certainly can’t say it has never happened before. But I think most of the “known” issues that a lot of people experience tend to generate large threads on here and I haven’t seen anything. I could have just missed it, but I personally haven’t seen this as a common issue.