Dear all
Today I received my assemble-your-own Framework 13 (AMD). I assembled it. It works. However, the - weirdly small - up arrow/page down key sounds very scratchy - much more so than the other arrow keys. This is going to irk me, if it does not subside.
Any thoughts?
Perhaps a bit of the keyboard connector ribbon has ended up underneath that key . .
I read that someone else had the down arrow key fall off!
Can you send a audio or video file demonstrating the scratchy noise?
You can also send a request to Framework Support. They are quite busy right now, so it would be better for you to first send a video/recording on the forum so we can verify if that is normal or if you should request a replacement.
Thanks. I can do that - though it looks as if I cannot upload audio or video files to this forum. Must I use some hosting service and then post the link here?
EDIT: Also, though (and re ‘verify if that is normal or if you should request a replacement’): might it not be, as I ventured, that something might be stuck, but removably so, behind the key?
I’ve put a video, with sound, here.
EDIT: (an addition): having opened the case, I see that the key makes the funny sound even when the keyboard is lifted well clear of the keyboard cable, and that nothing is in any evident way erroneously behind the key.
I would not recommend you remove any keys from your laptop. It is very likely that may damage the key or the scissor switch below and that would mean it is user damage and Framework probably won’t replace it.
OK, thanks, but why might I have wanted to remove the key? To check whether anything was stuck behind it?
I think what I should do is: see whether others think that the sound of that particular key is abnormal (or if not abnormal for some key son Framework laptops, then bad); and, if they do, take up the matter with Framework official support.
I though you were going to remove the key to check for any debris so I was just putting that out just to make sure.