[RESOLVED] Framework13 Keyboard has intermittent keys

Framework Laptop 13, Gen 11, Ubuntu 23.04, 64 bit, Gnome 44.1, Firmware 3.10

Some of my keyboard keys have either stopped working or are working intermittent. The enter and backspace keys are basically not working. I have opened the laptop and re-seated the keyboard connector but no joy. I have resorted to the on-screen keyboard to type this request for help. Is there anything I can do short of replacing the keyboard?

Note that there are 3 connectors that you should check and try reseating. The keyboard flat cable connects to the touchpad board, and then the signals are passed along unmodified. So the connectors on both ends of the touchpad cable could also be at fault.

Step 6, 7, 8.

Thanks for the suggestion - I pulled and re-installed the additional two connectors but no joy. Looks like I will have to spring for a new keyboard/input panel (replacing the actual keyboard seems finicky)

Please open a support ticket. In the meantime, replicate this on a Live USB to verify this isn’t the installation itself. Thanks

Experiencing the same (enter, backspace) with Fedora 37 on the laptop internal keyboard only (my usb keyboards work just fine). Reseating the connectors did not help. Is there a status on resolution by support? Thanks!

Also 11th gen.

P.S. Matt - this is unrelated to my Flatpak keyboard issue—that happens on external keyboards too.

Update: equals, right bracket, and quotation mark are also affected.

My solution was to replace the keyboard - no more issues.

To be clear, this was also tested on a Live USB as well to provide a vanilla environment from which to test from - we want to confirm OS vs hardware here.

Gotcha, I will do so.

Any thoughts on the source of the problem?

Not without logs and also comparing it to a live USB results.

If it’s a hardware fault, then keyboard would be my best guess at the moment. If it successfully works on a live USB, we’d want to open a ticket and look at the logs.

Update: definitely a hardware fault. I experience the issue at boot (GRUB) and in the UEFI. I have a new input cover on the way, fingers crossed that it’s the line in the input cover that’s faulty and not the mainboard connector or mainboard itself…

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With any luck the input cover swap resolved this.

Seems to be resolved. Funnily enough the problem went away for a few days prior to replacement (it was intermittent to begin with) but I experienced it today so I did the 5 minute swap and haven’t seen anything. Will update if it ever returns, meaning it wasn’t an input cover issue.

Appreciate the update, glad to hear this has been resolved. :slight_smile:

I also have this issue. Reseated cables with no result. Would any one with schematics be able to identify the likely culprit? Seems excessive to replace the whole input cover if it’s a cable.

As with OP the problem is very intermittent and seems to be resolved many times by flexing the whole input cover so it must be a faulty connection or shorted trace somewhere.

I had this trouble with the P key, and replaced the keyboard, and it resolved the issue for… months… Now I’m having trouble with the intermittent delete key, but I’ll probably just live with it.

Oh. 11th gen.

Unfortunately I am pretty certain that this is not an 11th gen problem. I believe it’s a design issue with the keyboard itself. I currently have another computer that I believe to be a 12th gen that has a non-functioning delete key. So far I have put up with the issue but I have a replacement cover at the ready should another key fail.
As a side comment that is strictly subjective: There have been way too many keyboard issues for this to be called an ‘occasional’ issue. I would call it ‘systemic’. I can see this issue not popping up in the course of the normal design and testing phase but I am disappointed that there has been no acknowledgement from Framework that the keyboards have issues. I can certainly see their stance of “it’s past the warranty and you will have to purchase a replacement keyboard” but since there has been no comment from Framework, about a new keyboard design, I am assuming that the replacement keyboards will fail the same way the original keyboard failed.
Before somebody accuses me of mistreating the keyboard - I have owned numerous laptops and had no keyboard issue during their expected life span (4 years on average for me)

I am also having Framework 13 (12th gen) keyboard specifically the top right side of the keyboard (del, backspace, enter keys stop functioning). From what I have found it appears to be the keyboard not registering keys because the frame of the computer itself is bending. To get the keys to work again requires a slight twist of the frame on the right side. However, sometimes the problem re-arises if I move the laptop.

My guess is that the modular inputs is creating a weak region in the frame, specifically I have my USB-C module on the top right which dubs as my docking and charging input. Meaning that I am almost always connected on the portion of the laptop. Over the year and a half I have had the laptop that USB-C cable connection (with the weight of my hand due to use and typing) is causing a bending moment on the frame that has lead to the eventually keyboard and frame on that side to de-laminate. Hopefully this helps.

I have a similar issue- single key is inconsistent (left arrow), but a bend of the bottom right corner inwards seems to fix it every time. I’d be glad to find out the source of the problem- I can’t imagine that repetitively bending the frame is a great solution long term!