As soon as there will be info that framework laptop is able to issue invoices that will be acceptable without hassle for german accounting departments I will try, that the framework laptop will become the standard laptop in my company. 
That as an result of a exceptionally good experience with the customer support regarding Fan Noise (Fan noise after a week of use)
Keep up the good work!
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Great to see some community progress here.
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The scan you uploaded says. " Hinsichtlich aller angemeldeten Waren nicht zum vollen Vorsteuerabzug berechtigt" Does anyone know what it means?
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I lost my AWB / sticker on the package, so if you have the same problem here is what I did. The original Email did not have a tracking link but hub-ez recognized it and still has records of my shipment from Feb.
Document
In the details it states the DHL AWS “Shipment handed to coloader - DHL Alternate Number xxxx”
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I didn’t have the AWB number either. I asked with the DHL tracking number and I also mentioned my delivery address, to give some evidence, that I really was the recipient of the packet. Then they sent me the documents by email within a few hours.
I think the alternate number is the DHL tracking number.
Currently having the same problems with FedEx and shipping to germany. I’m already in Email contact with Framework-Support and FedEx-Support regarding this matter.
Thanks to the provided information here, I think I’m now on the right track. Thank you all for sharing, it was very helpful.
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If anyone could post an email address from Fedex where to request a Steuerbescheid I’d appreciate it, thanks!
I’ve used the address “rechnung@fedex.com” and asked for a “Zollrechung bzw. Steuerbescheid”. Also provide the AWB number of your package, I think it was printed on the shipping label.
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Ui, that’s all a bigger mess.
I haven’t got an invoice, too. But I try to declare my Laptop on my Einkommenssteuererklärung.
To all of you: good luck with the Finanzämter and accounting guys all over the world!
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Do you still know what kind of format the AWB had and whether it was printed on the tracking label? FedEx asked me for this information but I’m uncertain if it actually is printed on the box.
Yes it was, the number starts with “AWB” and is then followed by a 12-digit number.
Correction: It was labeled “TRK#” and not “AWB” for me.
Thats weird. I only had one FedEx sticker on the box and while there’s the 12 digit FedEx tracking number (which I already submitted) there is no mention of “AWB” anywhere.
Originator of the package is the “LetMeRepair GmbH” in Germany. It states “Bill Third Party” so maybe this local german company is the middle man in regards to local taxes for Framework.
Maybe I’ll have to write support to get ahead regarding an invoice for my shipment.
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AWB is short for Air Waybill, a.k.a. Luftfrachtbrief in German. So what you‘ll be looking for is the Frachtbriefnummer. That should be mentioned either somewhere on the package or in the tracking info.
FedEx now actually denied my request due to data protection because I’m not the bill-to party. This seems to be the “LetMeRepair GmbH” I would believe.
I gladly got a customer invoice from the Framework support which is a good base in combination with the tax information from the LetMeRepair GmbH (tax id DE266231495).
@Christian_Durselen I just searched for my shipping package and the 12-digit number was in fact not labeled “AWB” but “TRK#” instead. I just sent the 12-digit number with a leading “AWB” to FedEx in an email.
I’m sorry for the confusion.
Hi,
I just wanted to point out that I reached Framework support and they were able to send me a customer invoice. There are no errors on the invoice and VAT is indicated.
They also told me the following:
We are working on making this available directly via our website in the near future to save you from reaching out to support.
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i received my correct invoice within a few hours after contacting the support.
Nice I contacted support last week and been ignored. Having an invoice is kinda crucial 
→ Got an auto-responder. They are not working and start working on okt. the 27. 
so let’s wait -4 days till they be able to answer (scnr )
They are not ignoring you. Presuming there are no problems with your email or other issues.
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Thx,
This is not what my autoresponders says 
Imho: Sending an invoice by default(let us download them) would maybe reduce load hitting support.
got it
Just poking an old topic, but I’ve just discovered that VAT invoices are available via the framework website now. This also applies to older orders, so I can now actually download a proper VAT invoice for my 11th gen intel from 2022 and actually make my administration correct Maybe this is also useful for others.
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