[RESPONDED] Headphone jack intermittent noise?

Community Support
98

Hiya all, this isn’t a solution but it’s at least a clear update on what framework is doing.

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P.S. Support responded in just under 20 minutes! Kudos to yall :slight_smile:

tl;dr
Framework knows that this is a problem, it’s an expected behavior from the chip, and they are actively looking for a replacement to use in the future.

Edit:
More info: https://frame.work/blog/solving-for-silicon-shortages

Edit 2:
Disabling power save mode will stop the beeps but the hissing will stay on instead of switching off after a couple seconds

8 Likes
99

Sorry to bring this thread back to life, but it’s a bit strange the issue stopped for some people. I’m encountering this issue as well right now.

1 Like
100

Yep, Having the same issue on ubuntu 21, constant low volume noise, and a bip before and after playing a sound.

1 Like
101

batch 10, i7-1165G7, Win 11, 21H2, bios 3.07.

Getting same issue. Anyone knows how to disable power save for the audio chip on win 11, I’d love to know.

1 Like
102

Also been having this problem, It’s usually just before an audio signal starts coming through (like right before a Youtube clip). All in all it’s not a real problem, I don’t get a constant noise though as far as I can hear.

i5-1135g7 Win11 21H2, Bios 3.07.

103

Check this! It should solve the problem if you are using pipewire driver.
This is only for Linux users.

104

I haven’t tested this, but this disables a power saving feature, so it can affect battery live negatively.

1 Like
105

I can confirm that I too am facing this issue in Ubuntu 22.04. Is there a fix for this?

106

Also have the same problem, identical to @Passerine. My laptop’s from the November batch of 2021, is now on bios 3.07. Has occurred on both PopOS and Mint, while not very audible to me while actively playing audio, but very noticeable when not, there is always a constant background hiss, and the pops on start up and when plugging in and out of the audio jack are louder than someone snapping there fingers directly next to your ear.
I’m in my mid twenties but my hearing cuts out in the low 10,000hz range, like a 50yo’s, so no it’s not a sensitive ear problem, but a driver problem.
I’ve just been living with it since it doesn’t really bother me when actually listening to most content, but I thought I should share my experience with the problem anyhow, and have tried most of the solutions in thread (sans the arch one), without any luck

1 Like
107

In my test you see an additional ~0.2W with power management disabled.

I use TLP and changed

SOUND_POWER_SAVE_ON_AC/BAT to =0

Works to stop the chips inelegant power on/off chirp but I have no solution to background static except lower quality headphones.

108

Just for reference, the battery has 55Wh, and if we assume a regular running time of 5h, this equates to about 5 minutes of battery life you lose by disabling that power saving feature.

109

hmmm. I am on 22.04 as well and I do not have any issue with my headphone jack. I use it quite regularly as well. I’m a batch 1 though, and maybe that has something to do with it.

110

I’m also on 22.04
Lspci shows the following audio device: 00:1f.3 Audio device: Intel Corporation Tiger Lake-LP Smart Sound Technology Audio Controller (rev 20)
Kernel: 5.15.0-41-generic #44-Ubuntu SMP Wed Jun 22 14:20:53 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux

I use the audio jack a LOT, and I don’t have any noise or distortion issues with it and have not had any with the last few kernel releases during the last 2-3 months

111

1st batch 12th gen laptop user here to report that unfortunately, this has not been resolved.
My laptop makes a very apparent bleep when switching in and out of power saving mode. It also makes a hissing noise that’s not very noticeable with my passive headphones but very apparent while using my Sony noise-cancelling headphones that have active amplification when wired. It is louder when the chip is active than when it is in power-saving mode.
Tested in both Windows 11 and Fedora 36, using BIOS version 3.04 (the only one available at this time)

1 Like
112

I never had this issue on my 11th gen model, but I just installed the 12th gen upgrade kit and now I hear the loudest beeps and static. I have no idea why the upgrade would have done this as its a separate board but that’s where I’m at now :frowning:

113

Also experiencing this, 12th gen batch 2. It happens before a sound starts playing, and around 10s after one stops playing. I experience it quite often and it’s pretty loud, hope it can be fixed!

114

I’ve noticed if there’s no active audio coming from the computer, I’ll get some ground hum out of the headphone jack after a short period of non-playback.

This is unrelated to the issue I originally reported in this thread: there was noise during sound reproduction through the headphone jack. The ground hum after sound has stopped is pretty predictable. Also easy to prevent: I hit the mute on my mixer after I’m done playing something.

It’s mildly annoying but not a huge deal.

Edit: I want to say that I reported this because I’m a musician and I pay attention to these things. I also want to say that the framework has been my music computer since I got it and I love it for that and really everything else I’ve tried to use it for.

2 Likes
115

I got the Intel 12th gen batch 2. Experiencing this on Linux Mint 21 Cinnamon with kernel 5.15 and Cinnamon 5.4.

I find that with one pair of earbuds I get a really bad static noise that almost dominates the audio (the earbuds are fine on my phone and other devices).

However, I have another pair of headphones with a volume changer built into the cable. If I turn down the volume changer on the cable and then turn up the audio on my laptop to compensate the static cannot be heard.

116

The same thing here. More annoying is that sometimes when I power the laptop down while still wearing headphones, I sometimes hear a very loud and unpleasant pop. The common sense is to never wear headphones while plugging, unplugging and powering on and off, but I thought that modern devices mitigate that.

This is not a deal breaker issue, but still unpleasant, especially considering the overall device price.

117

For those running Linux using Pipewire and Wireplumber (for example Fedora 36 or 37) I have managed to fix occasional crackle by changing the output format for the analog audio output. I have the newer Tempo audio codec.

This won’t fix the pop sound when the codec turns on and off but it should stop any crackling and pop noises when playing back audio.

Try adding this to a file named 51-fix-crackle.lua in /usr/share/wireplumber/main.lua.d then reboot:

rule = {
  matches = {
    {
      { "node.name", "equals", "alsa_output.pci-0000_00_1f.3.analog-stereo" },
    },
  },
  apply_properties = {
    [ "audio.format" ] = "S16LE" ,
  },
}

table.insert(alsa_monitor.rules, rule)
7 Likes