[RESPONDED] Thunderbolt dock not recognize

[GIMENEZ_Alexis]

Hello,

I have a Framework Laptop 11th with Windows 11.
Since severals days, my laptop does not recognize my thunderbolt dock (Belkin Thunderbolt 3 Pro Dock).
I use this dock since 6 months and suddenly after reconnecting, does not recognize my dock.
It does not even charge anymore.
I tried to:

• Update Windows
• Reinstalle Thunderbolt driver from Windows drivers package
• Update BIOS with last (Beta) BIOS
• Buy a new Thunderbolt cable
• Try my dock with my Lenovo professionnal laptop (it’s works)
• Try my Framework Laptop with another dock
• Try to connect my dock directly on USB C port (without dongle)

My laptop works with another dock BUT I think this one is recognized in USB C mode because in the Thunderbolt control center, it is not identified.

Is my dock dying or the problem is from the Framework laptop ?

Thanks in advance

[Myceliumboi]

Hey,

I think it’s related to other issues people have been getting due to the firmware updates. Left hand tb seem to be unable to use display port alt mode but can use pd. Right tb can connect but that’s it. Since you use Windows It seem likely it’s in the firmware instead of OS related.

I have two posts on the topic that I think are related. And one from the framework team by @nrp I believe. But haven’t found it yet. Will edit it in later. My bad it was by @Kieran_Levin

See below link. Where you can see other people having similar issues.

12th Gen Intel Core BIOS 3.06 Beta

Hi Everyone! We are excited to release our first BIOS update for 12th Gen Systems. This update has been a bit more complex due to needing to update retimers, and we have had to rewrite our updater for both EFI and windows to support this. Please carefully read through the update instructions, especially if you update using EFI! Please note that if you update to 3.06, you will not be able to downgrade to a lower version as it will cause left side ports to stop functioning for any mode except …

[SOLVED] Linux Lvfs firmware update hung on pd2 firmware and can't update firmware via lvfs

Hi, Firmware update via lvfs seems to have hung on pd2 firmware 0.1.14 to 0.1.21. Been stuck on for the last hour or so. Where do I go from here? And it just rebooted back into the firmware update process. And rebooted again. Oh boy. I’m still able to directly boot into grub via way of boot menu so it isn’t completely blasted. Specs: Bios version HFW30.03.06 Arch os Which release of your OS (Operating System)? -12th generation Framework laptop) are you asking for support with? Update 23:5…

[SOLVED] TB disconnects on left side but connection on right connects (amd egpu won't init) on arch linux

Hi, I’m having the below issues with getting my amd egpu setup to run. (I’ve attached some logfile output below) The gpu is/was detected up in the grub menu. After loading the kernel is where things get wonky. I’m getting init errors by the kernel I believe. I’ve added the modules to grub and mkinit.conf. There is also a wonky thing going on with the left hand thunderbolt connection. The ports on the left hand side show the connected egpu case as disconnected. The right hand side shows the egpu…

Some other possible related topics.

[Answered] External displays not active during boot [12th Gen docked on Anker 777 TB4]

Hello all, I have Arch Linux running on my 12th gen framework. It is connected to my Anker 777 Apex 12-in-1 TB4 dock, along with 2 external displays. During the boot process, the displays are not recognized at all: I can’t see the BIOS, the disk encryption screen, or GRUB. Only when the system is booted, the screens are recognized and everything works fine. This is quite inconvenient because I have to open the laptop lid to interact with the system during boot. Ideally, I could keep the lid c…

[GIMENEZ_Alexis]

Hello,

Thank’s for your reply but I had this problem before firmware upgrade and before any action.

I will look at the topics that you share.

Thank’s !!

[Myceliumboi]

@GIMENEZ_Alexis

Hello,

Thank’s for your reply but I had this problem before firmware upgrade and before any action.

I will look at the topics that you share.

Thank’s !!

Yeah but you also upgraded the firmware/bios which it seems like it introduced another issue. To check if it’s your dock I would try another machine with the old dock to see if the behaviour persists.

There is also the third option. It’s the firmware AND the dock. Good luck! If you find a solution do post it.

[GIMENEZ_Alexis]

I just tried to downgrade firmware from 3.17 to 3.10 AND fully resetting the mainboard state but it doesn’t work.

[2disbetter]

@GIMENEZ_Alexis

I just tried to downgrade firmware from 3.17 to 3.10 AND fully resetting the mainboard state but it doesn’t work.

Please note that the retimers issue has to do with the 12th gen bios, and not the 11th gen. Your bios versions shouldn’t be affecting your tb ports. I would stay on 3.17 for a bevy of other improvements the latest have included.

[GIMENEZ_Alexis]

Hello,

I’ll keep you posted.
I contacted the support and after several manipulations, the conclusion is that the 11th is not fully compatible with TB.

I don’t know what to do because I use the TB every day with my dock.

Thanks

[TheTwistgibber]

@GIMENEZ_Alexis

Hello,

I’ll keep you posted.
I contacted the support and after several manipulations, the conclusion is that the 11th is not fully compatible with TB.

I don’t know what to do because I use the TB every day with my dock.

Thanks

Hi @GIMENEZ_Alexis,

That is correct, 11th Gen Intel Core Framework Laptops are not Thunderbolt certified and only the 12th Gen Intel Core Framework Laptops have that certification as mentioned in our blog post located here: Framework | Framework Laptops now have 4 Thunderbolt 4 ports

“Framework Laptops with 12th Gen Intel Core processors (including the Chromebook Edition) are now Thunderbolt 4 certified on all four Expansion Card bays when updated to our next firmware release.”