I’m also having the same issue. I went through all the troubleshooting steps with Support already (I’m also Linux), but when going through the step of removing and reseating the webcam connection, I found these loose pieces near the webcam module, which seems to imply a hardware issue. Anyone ever see anything like this? Given my Framework 13 was purchased less than a month ago, would this be considered a warranty item? Here’s what I found:
Yes a warranty is an option but contact support as soon as possible. warranty is for at least a year.
However it may not actually be a ‘problem’ They may be just freebees that you can embed in resin or throw away.
So contact support to find out what they are
Thanks @amoun, I actually did that first (last week), went through the recommended steps, but they’ve been radio silent this week. So I thought getting more eyes could possibly get an answer sooner.
Yes support responses can be slow, very slow and some just get lost. Hope they get back to you soon.
Take care.
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