I rushed to order my Framework so it would be shipped before the Lunar New Year closed the Taiwan factory for a week. The package was quickly shipped and arrived in Anchorage, where it has been sitting for five days at US Customs. FedEx could provide no other information or assistance. Is this normal? How long did you all have to wait to receive your Framework?
I’m just curious how long I should expect based on the experience of US customers. Comments on other threads and in videos suggested that the delay was in getting the item shipped. Mine shipped from the factory quickly, but the issue is customs and FedEx would not offer an estimate of how long it usually takes to clear.
Amoun, I would ask that you refer to the following section from our community guidelines (emphasis my own) and reconsider your comment. Let’s try to welcome new members the same way we were welcomed: with warmth and kindness.
I ordered mine during the pre-order process, but once it shipped it took about a week, including a ~2 day customs delay. I’ve seen longer delays too, but like Anachron said, it really just depends on the backlogs in customs, which is out of both Framework and FedEx’s control.
I don’t know anything for certain, but I suspect that theres a big backlog right now because companies in Asia may have shipped out higher quantities of orders ahead of the Lunar New Year holiday in preparation for shutdowns.
Hello everyone. FedEx IPD uses a consolidated shipping method, meaning that enough orders have to queue in order to be exported/shipped bulk to reduce shipping costs and one-off international express shipments. Given volumes, this typically is not an issue as any delay is minimal, however, Customs loads can impact overall delivery time (which is outside of our control). Anyone that experienced a slight delay should have already seen movement in their packages. If you haven’t please contact Framework Support so that we can investigate. Thanks.
This was a Customs mistake as the shipment was flagged by APHIS, which is not even valid for our product.
“Products regulated by APHIS: Plant and plant product permits include plants for planting such as nursery stock, small lots of seed, and postentry; plant products such as fruits and vegetable, timber, cotton and cut flowers; protected plants and plant products such as orchids, and threatened and endangered plant species”
Feels like a new US Customs agent missed the mark. We’ve provided the necessary information for release and our Logistics team is monitoring. Unfortunately, misses like this are completely outside of our control, but we’re working to get things moving again. Our apologies for the delay.