I rushed to order my Framework so it would be shipped before the Lunar New Year closed the Taiwan factory for a week. The package was quickly shipped and arrived in Anchorage, where it has been sitting for five days at US Customs. FedEx could provide no other information or assistance. Is this normal? How long did you all have to wait to receive your Framework? Thanks! [Screenshot_20230124-073113]

[image] Ryan_O_Keven: Thanks so much for the update! I’ve just been told by Logistics that the delayed packages should be released within a day. Thanks again for your patience.

I guess I have the same issue, FedEx website says it’s a “Clearance delay - Import” and has been in ANCHORAGE, AK since 2/2 “Clearance instructions from the importer are required. Recommended action: Importer must provide instructions”

[image] Sean_Martin: I guess I have the same issue, FedEx website says it’s a “Clearance delay - Import” and has been in ANCHORAGE, AK since 2/2 “Clearance instructions from the importer are required. Recommended action: Importer must provide instructions” Did you already contact Framework support about this?

This has been resolved and the shipment has been released. If anyone is still having issues, or doesn’t see a shipping update by the end of day today, please contact Framework Support. Thanks.

I’m experiencing this issue; my shipment has been tied up. I tried contacting support but haven’t heard anything back. I don’t know how big the support backlog is, but hopefully it will get unstuck soon. Thanks!

Update: It cleared up and I got my laptop on time. I’m not sure if Framework did something to help – they did reply later on confirming things were looking good at that point – but in any case, it resolved and I’m now a quite happy Framework laptop owner!

this thread shows solved which is confusing because its not solved for me yet

It’s solved for the original poster, back in February 2023. If your laptop is also stuck in customs, please don’t worry, it’s usually resolved in a few days. if you don’t see any movement by thursday afternoon please let me know.

[image] US customs delay Community Support Subject: Customs Delay - Framework Assistance Needed (Urgent) Hello Framework community, I’m facing an urgent customs issue with my laptop order. It’s been held by US Customs in Alaska for three days. FedEx informed me that the delay is due to a missing “anti-dumping commodity form” that needs to be submitted by Framework. They require Framework to contact the CPA (Centralized Processing Account) to resolve this hold. Has anyone else encountered a similar situation? Can anyone from the Framew… please read my post

Hey Josh, I read your post, my answer will be the same :slight_smile: you do not have to take any additional action, it will be cleared in a few days, let me know if you don’t see any movement on the tracking page by thursday afternoon.

[SOLVED] US Customs Delay

Community Support

Josh May 7, 2024, 2:39am 28

please read my post

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[SOLVED] US Customs Delay

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