Which Framework Laptop 13 model are you using?: Ultra 5 125H
Hi! I am not the most tech savvy guy, but have ordered a framework laptop. I’ve gotten all the way to doing stuff with my Linux Distro, and used the guide found via framework. At step 4, after I’ve selected “Try or install ubuntu”, i’ve been lead to a framework loading screen and a loading circle. It’s been like this for half an hour. Please help!!!
That doesn’t exist to me : ( it’s just the framework screen. How would I get to the command terminal, or the desktop?
Edit: I don’t have a smart phone, so I can’t take a picture to show the screen I’m on. It’s “Framework”, a spinning circle, and “Ubuntu” on a black screen. I cannot get anywhere else, as far as I know.
Ah, gotcha. Yes, that’s a bind! Do you have a (non-phone) digital camera? Taking a pic of the screen, and then uploading the photo to your working computer, so you can paste it here, may be a good next step.
If readers can get a feel for what’s on screen, they may be better able to direct you.
The chocolate orange is a reward for whoever helps fix your computer
I notice there is a dongle on the left-hand side. Is that a boot image of Ubuntu?
In general these boot screens often have a hack to show you the detailed boot sequence. It is often F1 or F2 to trigger that, though it could be Escape or similar. It is harmless to try a few of these to see if you can get that to show. It should be a list of technical items, showing all the initialisation work it is doing in the boot sequence.
The text is rather blurry, but from what I can make out, it looks like there are disk corruption problems. Either this will be with your memory stick, or the internal SSD in your laptop. The memory stick is the much more likely culprit; I would suggest finding another stick, and reflashing your ISO onto that.
Out of interest, how do you flash your ISOs? I use USB ImageWriter on Ubuntu, but I appreciate it depends what OS you have available on your other computer.
I’d press the power button, and it should do a safe shutdown. If it does not, press the power button for ten seconds, and it should do an emergency power off. Either way, you can then remove the stick.
Thank you for now, The Squiggler. I’ll probably report back on the morrow, or whenever I do one of those two! I am forver grateful for your help, The Squiggler.
I also (continue) to suspect the usb. Perhaps belena etcher on the mac is responsible. Try another application. I’ve had all kinds of trouble with “easy” gui applications on any platform (windows, mac, linux) so I’ve reverted to the dd command. If your comfortable on the mac terminal, I put something to try below. No worries if you don’t want to use the command line, do try something else and/or reformat your usb before flashing the iso.
This could be the nvme drive on the framework. Has this drive been used before? Does it already have a windows install on it? Do u plan to duel boot windows and linux? i.e. you may need to provide some info about the nvme device and your plans. If it is the framework nvme and there is nothing on this device you want, try deleting all partitions on the framework nvme. I believe you can do this from the ubuntu installer usb - search the web for instructions.
Yes I know the ubuntu usb is not booting - is there an option to just “Try ubuntu” (not install)? If so, try that so that you can reformat the nvme. Otherwise, you may have to try a different distribution - say fedora, basite, etc. Once you get a linux distribution working and if this is the fault of the ubuntu installer and/or your framework nvme drive, you can try to install ubuntu again.
Terminal method to flash a usb with the dd command. Note I have not used a mac to do this. This method does work reliably on linux. This will erase any data on the usb device (or if you make a mistake and put the wrong value with of=<usb_device> anything on what you put for <usb_device>).
Plug in your usb, make sure the usb shows up on your mac desktop, open the terminal, and type diskutil list external. If the usb device shows up on your desktop, you should get something like:
/dev/disk2 (external, physical):
#: TYPE NAME SIZE IDENTIFIER
0: FDisk_partition_scheme \*31.5 GB disk2
1: Windows_NTFS black 31.5 GB disk2s1```
Your looking for something like /dev/disk2 which you will use below with dd - your output will be different. You will also need the location of your ubuntu iso - something like /Users/<your_user_name>/Downloads/<ubuntu.iso>
To flash the usb (in my case located at /dev/disk2) with the linux iso try:
you will need to replace </Users/<your_user_name>/Downloads/<ubuntu.iso> with the actual location of your ubuntu linux iso on your mac and you must replace </dev/disk2> with the output you get from diskutil list external. If your not certain about what you should use for </dev/disk2>, stop. Get this wrong could result in data loss.
Okay, I did what you said on the new USB! It wasn’t hard to do, but gosh it took a while. One of the reasons for the new computer. I’ve been selecting try ubuntu each time btw, so i dont know. Once again, it kept buffering, and with escape it had another long message.
The drive has not been used before–everything came in the mail yesterday, and it doesn’t have windows. i only need linux.
how exactly would i do anything to the NVME from the ubuntu installer if I can’t get past the framework screen, by the way?
Also, I am considering basite–i don’t think I’ll be too picky. I really only need to be able to do some word processing, since I’m a grad student, and to be able to play Peak and other such games.
FWIW, I installed ubuntu 24.04 lts from a usb on my framework core ultra 125h which is what I’m using now. You could also try the 24.04 usb iso. If that works, its not difficult to upgrade to 26.04 without having to use a usb.
Note, we are all other users like you here. If you want real FW support, fill in the support form on the FW web site.
So, the install instructions are here:
and you said you get to Step 4, but it never reaches Step 5.
The screen shot has it attempting to read files to install from the USB stick.
It gets 6 files read, and then does not seem to get any further.
Our theory was a bad USB stick, but you have now tried a different USB stick with the same problem results. You have waited 30 mins to see it if eventually works, but it does not.
Looking at this diagram, which slot are you plugging the USB stick into.
Maybe try using different USB slots.
What is the make and model of the USB stick?
Where did you get the RAM from? FW or somewhere else.
If somewhere else, what is the make/model of the RAM ?
To be honest, this is a bit of a strange one. It should just work first time.
