Frustrations with Framework Support: A Call for Better Solutions
- Device: Framework 13th Gen AMD (Windows 11)
- Context: Case Details
It’s been over a month since my Framework laptop stopped working, and I still have no idea how much longer it will take to get it fixed. While the issue has been diagnosed and the necessary parts identified, the repair process is stuck due to what seems to be a backlog at the repair center. As a result, the plan to resolve the issue has yet to be executed.
When I chose Framework, I knew I was investing in a product that might come with some quirks. However, I was confident that the modular design—allowing for component replacements and upgrades—would outweigh those concerns. What I didn’t anticipate was the lackluster quality of the support system.
While my personal situation might not be relevant to everyone, it’s worth noting that this issue occurred during one of the most challenging periods of my life. I depend heavily on this device to rebuild my livelihood, yet it has now been over a month without a resolution. No alternative solutions or proactive support measures have been offered to address my situation.
This experience has made me question whether Framework laptops are reliable enough for primary, mission-critical use. As it stands, I now view these devices as suitable only for secondary or hobbyist purposes—they simply don’t inspire confidence when it comes to trusting them with my work or life.
Community Input
Have you faced similar issues with Framework? Did your perception of the company or its products change as a result? If so, I’d love to hear your experiences.
At this point, I’m seriously considering cutting my losses and heading to the nearest Apple Store. If you’ve chosen to stick with Framework, tell me why. What reasons do you have to stay committed to the brand?