Thanks for all of the reports on this, everyone. We believe there is a production issue on a subset of touchpads that is causing the dome switch to not make full contact until it gets cycled a few times with pressure. We’re working with both our touchpad module supplier and our final laptop manufacturer on resolving this. We’re also going to write up a blog post around how we do this kind of EFFA (Early Field Failure Analysis). Whenever something like this happens, we determine:
The root cause of the issue
The resolution of the root cause
Why this wasn’t caught during module level testing at the touchpad supplier (which it should have)
Why this wasn’t caught during system level testing at the laptop final assembly line (which it also should have!)
For anyone who was seeing touchpad click not registering at first or until applying some pressure to it, (edit) send the serial number along with your request to support? You can find it in the front left Expansion Card bay (front right when the system is upside down). We’re trying to trace back to whether there was an issue with a specific touchpad batch.
Thanks @nrp! I ran across the issue again around 2 days ago, so I disassembled the touchpad, and reassembled it, making sure everything was aligned and screwed in properly. I also noticed the tabs in the attached picture (in the yellow rectangles) and thought that might’ve messed with clicks registering.
I slightly pried the tabs up more, as I thought the dome switch click plus the combination of the touchpad contacting the left or right tab would, in turn, register a left or right click via an electrical current (am I totally wrong on this? haha)
If so, my theory was that prying them up would decrease the distance needed for a click to be registered. edit: turns out I was wrong, see @nrp’s post below!
Seems like my issues have been resolved, and left and right clicks are overall consistent…but would love to know the root cause, of course.
Also, I know that it’s been said a ton but I also want to reiterate:
The Framework team’s transparency/direct communication, speed, and willingness to work through issues with your customers, in my eyes, is simply amazing. Much appreciated.
Sending you my serial number as well as pics of the touchpad now!
Thanks for all the detail on this @Michael_Wu ! Note that those spring tabs are only for mechanical stability (and I think EMI/ESD). Electrically, it is just that dome in the center that registers the physical click. We generally don’t recommend bending the spring tabs since the angle is tuned for physical stability.
We’re still digging into the issue, but we’ve confirmed that we’re testing physical clicks on the production side in multiple spots. Failure analysis is always a fun puzzle.
Ah I see, thanks for the info @nrp – in that case, it seems I might’ve done the reverse of my intentions, and increased the distance needed to click the dome switch. Nonetheless I’ve edited my post so people like me don’t go bending the tabs (unless they really want to )
Indeed, it’s been fun on my side as well. Hope y’all get to the bottom of this!
Yeah it’s been happening to me again for the last couple days. I had already done the tape fix. I think I’m going to need to open it up and try to figure out what’s going on. It’s definitely difficult to use the laptop when the trackpad is not working.
Just a note for anyone running into touchpad issues. If everything else is working normally (touch to click, two finger scroll, two finger right click, etc), but only physical clicks are not registering, this is likely to be the hardware issue we are trying to root cause. If you see this, contact Support so that we can swap out your Input Cover and get the one you have back to debug.
While using Windows 10 OS, I followed this step and it worked perfectly:
Using an external mouse please open Device Manager. Find Human Interface Devices. Right click on 12C HID Device to disable it, and then right click on it again to enable it. (it may look like “I2C” in Device Manager)
What is the difference between “touch to click” and “physical clicks”? Do you mean the amount of pressure?
Mine was acting up again the other day. I went into gnome-tweaks and noticed that no choice for mouse click emulation was selected (not even disabled). I selected Area and so far it seems to be working again. Not sure yet if it is temporary.
Touch to click/tap to click - Tapping the touchpad to register a click without activating the physical switch on the touchpad.
Physical click - Pushing the touchpad to activate the physical click (and hearing the physical dome switch activation).
I got my replacement keyboard this past weekend and the touchpad physical click issue is now completely gone. I mailed my old keyboard to the Framework team for diagnosis. Hopefully this issue won’t happen in the future batches of laptops.
Same issue as @Alan_Ning here. Pushing down firmly on the bottom middle of the trackpad worked like a charm.
@nrp is the firm press a temporary solution? Should I get in touch with support if the issue returns? I prefer not to waste a perfectly good trackpad if I can resolve the issue myself.
Same issue here. Firmly pushing down on the bottom middle does not work. Also opened up and verified connectivity. Everything on the touchpad works except for it registering clicks. Contacted support and awaiting a reply.
Well it appears the physical clicks are becoming easier over time.
At first I really had to hammer the touchpad for it to register a physical click, but as time has gone by the situation has improved.
Currently I think it’s behavior is acceptable.
This worked for me as well. Or at least, I just clicked a bunch of times in the middle of the trackpad which seems to have had the same effect. Very strange! Works like a charm now.
A day or two ago my touchpad (DIY batch 3) stopped registering clicks much of the time. Left click was more often not recognized than middle or right, I think. Pressing hard in the middle sometimes helped temporarily.
It seems a bit better today after I opened it up and slightly tightened one of the screws holding the bottom edge to the input cover. I wonder if it works loose. If it does again, I’ll probably see what support can do for me.
I miss the buttons on my Thinkpad T480. So much easier to reliably click the right button.
I feel really dumb now that after a day of tweaking with kernel settings and Wayland and whatnot I read this topic and made the Framework clickpad work just by clicking it hard a lot. Well at least now I have a community account! Super happy with my purchase, just got it hand delivered to the ship where I work, preparing for an expedition to Antarctica. Any other Frameworks down here?
After using my Framework Laptop for roughly a month, I’ve found that hard presses work roughly half the time. Soft presses work consistently, but whether it’s the left or right click function, hard pressing the touchpad will be of little to no reliability. Does anyone else have this issue?
*Windows 10
*1TB WD Black
*16GB Ram
My BIOS is up to date, and I haven’t tampered with any software besides disabling DPST Control.
)