First and foremost, everything so far about the framework has been amazing, high quality, has good tolerances, really simple assembly, good performance, and an outstanding team of people who develop and support the products. Where it falls apart is the touchpad.
Yes, I know I can use a mouse (and I do when I can), and even though the tap functions are wonderfully responsive, the issue is that the click functions are just awful.
This is on an AMD 7040 series framework 13
The bottom left has 2 click levels, where the first click does nothing, and the second click registers an action, the bottom right has a single click level that works, the top left and right corners are unclickable, and at different points across the left and right, the touchpad feels somewhat spongy when pressed and doesn’t the 2 click levels falls off somewhere in between.
I know that I as a consumer and I assume the user base for the frameworks would be willing to pay $50-200 more for a top-quality touchpad on the input cover assembly. And I undertand it is a small team, but I’ve looked at how they hire, and it might even be wise to consider hiring expertise from someone at apple who worked on the touchpads, because it is a component that has to be used in places where you are on a plane, or maybe in a meeting or press conference. And its a major, make or break kind of component for a lot of people, and I almost didn’t make the purchase due to concerns with the touchpad.
Now that it is said and done, I am content with the purchase, but it makes the machine hard to recommend to a friend or family member who will find something like that extremely frustrating. Many people are used to a touchpad click, and thats how they feel comfortable using a laptop. Thats something to consider as prices go to a more premium level, and if framework was to market a more premium user experience, they will have a much better user sentiment moving forward. This isn’t the first topic about the touchpad, and it won’t be the last unless they can make the touchpad higher quality. It certainly isn’t at the top of the industry even though other aspects of the business and laptop may be.
This isn’t to be overly critical, just to provide some constructive criticism.