Hi, I’ve had my Ryzen framework laptop for about a week and started to notice that the left button on my touchpad has two click “levels” but the right button does not show this behavior (single click only).
Is this normal? It isn’t very pleasant to use the touchpad since I sometimes can’t tell whether I’ve pressed the button enough to register a click.
That’s not normal. Have you contacted Support yet? If you’re comfortable with opening up the laptop, you can try readjusting the trackpad and see if that fixes it. Here’s the guide Touchpad Rubbing Fix Guide - Framework Guides.
They should be in contact with you within the next business day or so. Just a word of advice, do not overtightening the screws. If you apply too much force, you can strip the screws. Only tighten it up to the point where you feel some resistance.
I’m following this thread as my laptop just started doing this too. Batch 1 AMD, had it about a week. Everything else is amazing. This is just annoying. Can you let us know what your eventual resolution is? Thanks.
I’m sure support is super busy right now with all the batches going out. I put in a ticket just now so I’ll report back on my eventual outcome. I’m fine if this takes a week or two, personally, as the touchpad works but is just an annoying issue. Two of us could indicate a bigger problem.
@Fraoch is a mod. Another option is to DM TheTwistGibber as he’s a head of one of the support departments. Framework just released a post detailing support status recently and they are absolutely hammered.
Speaking from my experience, I was in contact with Support for 1 business day and they decided to do an RMA for my input cover. A replacement was shipped out shortly and it took about 3 days for it to reach me (from the U.S to Canada). Then, I shipped back the defective input cover.
Before the spike but once they’ve decided to go through with the RMA, it should move quickly from there. When Support sends you a response, I would recommend thoroughly detailing all the steps you’ve done to try and fix it as well as a video of the issues just to minimize the number of emails sent back and forth. It should help to move things along.
This sounds great, but I’m hoping that support chimes in with more information. For all we know, they may not have enough compatible touchpads to meet demand and RMAs may wind up getting delayed to meet shipping deadlines.
I believe they have a US warehouse that is used for the marketplace orders separate from the Taiwan factory. That’s why you can’t combine marketplace orders with laptop orders. So it’s a good sign that touchpads are in stock for the marketplace. Framework | Touchpad Kit