Touchpad/trackpad suddenly stopped working

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  • Which OS (Operating System)? Any (Arch, Fedora, etc)
  • Which release of your OS? Arch, Fedora 43
  • Which Framework product ? Laptop 16, AMD 7040 Series, AMD Radeon™ RX 7700S
  • If there is no information pertaining to your issue or question, please let us know here: Framework | Support https://frame.work/support

I was using my FW16 on my desk, connected to my dock (mouse was downstairs so I was using the trackpad), dragged something to another monitor and the trackpad pointer froze.

TLDR; the trackpad no longer works, and does not show up in usb devices anymore.

I verified in multiple OS (both Arch and Fedora) that it no longer works. I tried removing it, inspecting it, placing it back, rebooting, powering off for several minutes, nothing works. The keyboard and led matrix modules I use still work perfectly fine when the trackpad is installed. Everything else seems to work properly. Removing the track pad module turns off the other input devices such as the keyboard until it is reinstalled. There is just no life from the trackpad anymore.

Anyone know what could be the problem? I assume the pogo pins are making contact because the keyboard still works when it is installed, or am I misunderstanding how it works?

Intel Wi-Fi 7 BE200 and BE202 compatible with Framework 16?
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Posting here in case it happens to anyone else. I was messing around with an unrelated kernel module and had to force a poweroff of my laptop by holding down the power button (for 10-20 seconds?) until power was cut.

Booted back up and at some point I touched the touchpad and to my surprise the mouse cursor moved! So it seems like something reset whatever was causing it to be broken. I guess the bios/firmware even breaks the touchpad?

I am glad it is not a hardware fault of some kind. I was going to order a new touchpad which probably would not have worked.

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@jared_kidd, FP shall provide one if you ask. When I RMA’d mine, I didn’t even need to send mine back to them. [1]

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Hi.

The FW16 touchpad / trackpad is not a USB device. It will never appear is “lsusb”.

It is an I2C device.

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Hey, I had this issue. It persisted on reboot. I believe it was a race-condition with some kernel firmware claiming the touchpad.

For some reason, hid_sensor_hub claimed the touchpad as a sensor, which led to it not being usable. I was able to fix it by unbinding the touchpad and then rebinding it with the right module.

First find the correct device using sudo dmesg | grep “hid” and in my case I noticed when I removed and reinstalled the trackpad physically, it would show up as hid-sensor-hub.

echo “0018:32AC:001B.0006” | sudo tee /sys/bus/hid/drivers/hid-sensor-hub/unbind

And then making sure the correct module was loaded:

sudo modprobe hid_multitouch

To be safe, reloaded this module as well:

sudo modprobe -r i2c_hid_acpi
sudo modprobe i2c_hid_acpi

Then, I updated my mkinitcpio.conf to include MODULES=(hid_multitouch) to ensure it is loaded early. I rebuilt with sudo mkinitcpio -P and I haven’t had any issues since.

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Good info, but I don’t see how that could be the same issue, or even an issue with the specific OS module if the touchpad was non-functional in all OS’ running on the machine.

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