[TRACKING] Fingerprint reader failing to register on 13th gen

dimitris · November 21, 2023, 2:20am

Also, Arch users you might still be getting bit by this fwupd 1.9.8 bug

until 1.9.9 is available, you could try temporarily downgrading to 1.9.7.

Jarangutan · November 23, 2023, 12:36am

I’ve been running through the guide but I keep running into a weird bad address error. I’m working to fix the fedora 39 “failed to claim fingerprint device” error

Error:

❯ sudo fwupdtool install --allow-reinstall --allow-older goodix-moc-609c-v01000330.cab
[sudo] password for josie: 
Loading…                 [********                               ]
00:28:40.482 FuEngine             failed to add device /sys/devices/pci0000:00/0000:00:08.1/0000:c1:00.0: ioctl error: Bad address [14]
Decompressing…           [ -                                     ]
generic GUID requires a CHID, child, parent or sibling requirement

The error even shows up when doing sudo fwupdtool get-devices

I did recheck the ram and connectors. Also tried doing this through a different bootable drive. Still need to try booting into ubuntu and running the commands there.

Kyle_OBrien · November 26, 2023, 11:03pm

I’m having the same issue as Jose_Aranguren above. I’m on Fedora 39, and I’m unable to enroll my fingerprints through the GUI or command line.

> sudo fwupdtool install --allow-reinstall --allow-older goodix-moc-609c-v01000330.cab
Loading…                 [********                               ]22:54:47.724 FuEngine             failed to add device /sys/devices/pci0000:00/0000:00:08.1/0000:c1:00.0: ioctl error: Bad address [14]
Decompressing…           [ -                                     ]
generic GUID requires a CHID, child, parent or sibling requirement

I’m using fwupd 1.9.9, could the newer version of this be bad?

Edit: I was able to update the firmware using Ubuntu 23.10 (live USB) with fwupd 1.9.5.

Matt_Hartley · November 28, 2023, 1:09am

Fedora users, the guide has been updated.

See the TROUBLESHOOTING fwupd is NEWER than 1.9.7 section.

Stephen_Liu · November 29, 2023, 2:59pm

Probably a dumb question, but secure boot can be turned back on after using fwupd to update the Goodix fingerprint firmware?
I’m using Ubuntu 23.10

Jonathan_Haas · November 29, 2023, 6:55pm

Yes. You only need to disable it to do the update.

Erin_Watson · December 1, 2023, 11:34pm

I followed the troubleshooting guide, but I still can’t get my fingerprint reader to work.

I have a 13th gen intel chip.
I just upgraded to Fedora 39 (KDE spin) today, but I never had the fingerprint reader working in 38 either, mainly because I didn’t try.
fwupd version 1.9.5-2.

I disabled Secure Boot, and I successfully got the cab file. When I run the command in step 3, I get the error

23:29:19.391 FuEngine             failed to add device usb:03:00:09: failed to claim interface 0x00: USB error on device 27c6:609c : Resource busy [-6]

in the middle of a bunch of lines that say Loading…

At the end it says No supported devices found.

What else can I try?

Fred1 · December 2, 2023, 1:13am

I’m having the same issue with a my laptop 13 which I just received a few days ago I’m getting:

fwupdmgr get-devices 1e8c8470-a49c-571a-82fd-19c9fa32b8c3
Laptop (13th Gen Intel Core)
│
├─Fingerprint Sensor:
│ Device ID: 4295296d98b3ba38c72f6baa33d24f03a1d428f6
│ Summary: Match-On-Chip fingerprint sensor
│ Current version: 01000330
│ Vendor: Goodix (USB:0x27C6)
│ Install Duration: 10 seconds
│ GUIDs: 34def4c7-9461-5a32-a945-5dde0ca57d88
│ 1e8c8470-a49c-571a-82fd-19c9fa32b8c3
│ Device Flags: • Updatable
│ • Device can recover flash failures
│ • Signed Payload

but when I do:

fwupdmgr update 1e8c8470-a49c-571a-82fd-19c9fa32b8c3

I get:

Devices with no available firmware updates:
• Fingerprint Sensor
• UEFI dbx
No updatable devices

I’m running:
Ubuntu 22.04.3 LTS

Fred1 · December 2, 2023, 1:20am

I think I talked to soon. All of sudden the fingerprint seems to be working now. I was able to register 2 fingers.

Not sure what is going on.

Matteo_Sanelli · December 2, 2023, 8:12am

Same problem for me today.

I have the Amd version, arrived Thursday, yesterday I’ve installed Manjaro Linux with KDE Plasma.

Same error when I try to enroll with fprintd and same results with fwupdmgr.

UPDATE: After reboot, now fwupdmgr doesn’t even show the fingerprint sensor

UPDATE: Using the windows on boxes method i’ve managed to revert back the firmware and solve the issue.

Todd_Adam · January 10, 2024, 4:32am

If anyone is running arch just use this to downgrade the package to one that works.

pacman -U https://archive.archlinux.org/packages/f/fwupd/fwupd-1.9.6-1-x86_64.pkg.tar.zst

mikeymop · April 1, 2024, 3:25am

Continuing the discussion from [TRACKING] Fingerprint scanner compatibility with linux (ubuntu, fedora, etc):

Hello Devyn,

Thank you for sharing this AppImage, I am experiencing issues with registering fprints and noticed this stopped working.

$ sudo ./fprint-clear-storage-0.0.1-x86_64.AppImage

** (process:74884): WARNING **: 23:11:24.039: Failed to load shared library 'libfprint-2.so.2' referenced by the typelib: /lib64/libgudev-1.0.so.0: undefined symbol: g_once_init_enter_pointer
/tmp/.mount_fprintwwEV5s//opt/fprint_clear_storage.py:7: Warning: cannot retrieve class for invalid (unclassed) type 'void'
  ctx = FPrint.Context()
Traceback (most recent call last):
  File "/tmp/.mount_fprintwwEV5s//opt/fprint_clear_storage.py", line 7, in <module>
    ctx = FPrint.Context()
TypeError: could not get a reference to type class

I suspect the newer libraries on my system could be causing the issue:

libfprint-1.94.6: /lib64/libfprint-2.so.2
libgudev-238-5: /lib64/libgudev-1.0.so.0

Aside from being inside an app image, is the script the same as the original python script?
The original Python script seemingly ran successfully and fprint shows that I have no registered fingerprints.

$ fprintd-list $USER
found 1 devices
Device at /net/reactivated/Fprint/Device/0
Using device /net/reactivated/Fprint/Device/0
User mikey has no fingers enrolled for Goodix MOC Fingerprint Sensor.

When I try to register I do not get an error, it just never completes.

Interestingly there is no error when enrolling, and am already at the correct firmware version?

fwupdmgr get-devices 1e8c8470-a49c-571a-82fd-19c9fa32b8c3 | grep Current
      Current version:    01000248

Edit:

Turns out there is no problem registering a fingerprint, its just that I have to keep tapping several times to train it to my finger.

Devyn_Cairns · April 1, 2024, 7:52am

Hi!

It’s been quite a long time since I worked on this. The python script is the same, but I created the AppImage because at the time libfprint didn’t have the required functionality to make this work, and I had to fork it and bundle that version with it. I believe that has been merged now, so now the python script alone should be good enough.

Chris_J · June 3, 2024, 2:07pm

For future reference, this is the python script →

#! /usr/bin/python3

import gi
gi.require_version('FPrint', '2.0')
from gi.repository import FPrint

ctx = FPrint.Context()

for dev in ctx.get_devices():
    print(dev)
    print(dev.get_driver())
    print(dev.props.device_id);

    dev.open_sync()

    dev.clear_storage_sync()
    print("All prints deleted.")

    dev.close_sync()

Remember to run it as root