Framework 16 windows 11 Bios 3.05
I’m using this laptop mostly to record and edit music. I have a Focusrite Scarlett 2i2 audio interface connected to any of the 4 bottom expansion card, the top ones been used for power input and display output. The problem is it will stop working almost every time I use it for more than an hour. The computer sound will stop and the recording will glitch. Selecting the laptop speakers as audio output and switching back the audio interface will resolve the output problem, selecting another sample rate will work too, but for the recording to work again I have to reboot the computer.
I’ve been exchanging emails with the Focusrite support for a couple months now trying to find a solution but still no luck. Everything should be up to date, I even tried a 4i4 in case the problem could be from a defective device but same results even with the 4i4 external power input connected. I can still hear my guitar from the direct input monitor but no sound coming from the laptop, usb sigal light still green.
I tried turning off every power saving option but still no luck. Is there an option turning off USB for power saving that could be causing this?
Focusrite support ask me to do a latency test, here the result
CONCLUSION
Your system seems to be having difficulty handling real-time audio and other tasks. You may experience drop outs, clicks or pops due to buffer underruns. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:30:47 (h:mm:ss) on all processors.
SYSTEM INFORMATION
Computer name: FRAMEWORK16
OS version: Windows 11, 10.0, version 2009, build: 26100 (x64)
Hardware: Laptop 16 (AMD Ryzen 7040 Series), Framework
BIOS: 03.05
CPU: AuthenticAMD AMD Ryzen 7 7840HS w/ Radeon 780M Graphics
Logical processors: 16
Processor groups: 1
Processor group size: 16
RAM: 28476 MB total
CPU SPEED
Reported CPU speed (WMI): 3801 MHz
Reported CPU speed (registry): 3793 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
MEASURED INTERRUPT TO USER PROCESS LATENCIES
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 1710,70
Average measured interrupt to process latency (µs): 22,041586
Highest measured interrupt to DPC latency (µs): 1677,80
Average measured interrupt to DPC latency (µs): 7,115686
REPORTED ISRs
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 202,392829
Driver with highest ISR routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Highest reported total ISR routine time (%): 0,003367
Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Total time spent in ISRs (%) 0,003398
ISR count (execution time <250 µs): 909804
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 0
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0
REPORTED DPCs
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 1200,311099
Driver with highest DPC routine execution time: ntoskrnl.exe - NT Kernel & System, Microsoft Corporation
Highest reported total DPC routine time (%): 0,154213
Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Total time spent in DPCs (%) 0,325658
DPC count (execution time <250 µs): 4239268
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 58939
DPC count (execution time 1000-2000 µs): 3
DPC count (execution time 2000-4000 µs): 0
DPC count (execution time >=4000 µs): 0
REPORTED HARD PAGEFAULTS
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count: msmpeng.exe
Total number of hard pagefaults 12426
Hard pagefault count of hardest hit process: 3084
Number of processes hit: 54
PER CPU DATA
CPU 0 Interrupt cycle time (s): 169,640507
CPU 0 ISR highest execution time (µs): 202,392829
CPU 0 ISR total execution time (s): 1,001057
CPU 0 ISR count: 909570
CPU 0 DPC highest execution time (µs): 1200,311099
CPU 0 DPC total execution time (s): 94,230050
CPU 0 DPC count: 4138830
CPU 1 Interrupt cycle time (s): 16,838976
CPU 1 ISR highest execution time (µs): 23,012391
CPU 1 ISR total execution time (s): 0,003145
CPU 1 ISR count: 234
CPU 1 DPC highest execution time (µs): 586,610598
CPU 1 DPC total execution time (s): 0,031198
CPU 1 DPC count: 4831
CPU 2 Interrupt cycle time (s): 24,099444
CPU 2 ISR highest execution time (µs): 0,0
CPU 2 ISR total execution time (s): 0,0
CPU 2 ISR count: 0
CPU 2 DPC highest execution time (µs): 908,523596
CPU 2 DPC total execution time (s): 0,318072
CPU 2 DPC count: 25642
CPU 3 Interrupt cycle time (s): 26,441650
CPU 3 ISR highest execution time (µs): 0,0
CPU 3 ISR total execution time (s): 0,0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 273,874506
CPU 3 DPC total execution time (s): 0,381836
CPU 3 DPC count: 19357
CPU 4 Interrupt cycle time (s): 15,191986
CPU 4 ISR highest execution time (µs): 0,0
CPU 4 ISR total execution time (s): 0,0
CPU 4 ISR count: 0
CPU 4 DPC highest execution time (µs): 186,132876
CPU 4 DPC total execution time (s): 0,040095
CPU 4 DPC count: 7657
CPU 5 Interrupt cycle time (s): 16,406437
CPU 5 ISR highest execution time (µs): 0,0
CPU 5 ISR total execution time (s): 0,0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 895,158977
CPU 5 DPC total execution time (s): 0,052836
CPU 5 DPC count: 8230
CPU 6 Interrupt cycle time (s): 5,557134
CPU 6 ISR highest execution time (µs): 0,0
CPU 6 ISR total execution time (s): 0,0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 75,479040
CPU 6 DPC total execution time (s): 0,005853
CPU 6 DPC count: 1689
CPU 7 Interrupt cycle time (s): 7,381941
CPU 7 ISR highest execution time (µs): 0,0
CPU 7 ISR total execution time (s): 0,0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 147,080939
CPU 7 DPC total execution time (s): 0,008455
CPU 7 DPC count: 1697
CPU 8 Interrupt cycle time (s): 10,392814
CPU 8 ISR highest execution time (µs): 0,0
CPU 8 ISR total execution time (s): 0,0
CPU 8 ISR count: 0
CPU 8 DPC highest execution time (µs): 109,712101
CPU 8 DPC total execution time (s): 0,009681
CPU 8 DPC count: 2860
CPU 9 Interrupt cycle time (s): 11,913048
CPU 9 ISR highest execution time (µs): 0,0
CPU 9 ISR total execution time (s): 0,0
CPU 9 ISR count: 0
CPU 9 DPC highest execution time (µs): 129,869233
CPU 9 DPC total execution time (s): 0,015111
CPU 9 DPC count: 3205
CPU 10 Interrupt cycle time (s): 25,039904
CPU 10 ISR highest execution time (µs): 0,0
CPU 10 ISR total execution time (s): 0,0
CPU 10 ISR count: 0
CPU 10 DPC highest execution time (µs): 212,872133
CPU 10 DPC total execution time (s): 0,233540
CPU 10 DPC count: 16805
CPU 11 Interrupt cycle time (s): 25,794218
CPU 11 ISR highest execution time (µs): 0,0
CPU 11 ISR total execution time (s): 0,0
CPU 11 ISR count: 0
CPU 11 DPC highest execution time (µs): 275,767994
CPU 11 DPC total execution time (s): 0,480067
CPU 11 DPC count: 26687
CPU 12 Interrupt cycle time (s): 16,823751
CPU 12 ISR highest execution time (µs): 0,0
CPU 12 ISR total execution time (s): 0,0
CPU 12 ISR count: 0
CPU 12 DPC highest execution time (µs): 264,31690
CPU 12 DPC total execution time (s): 0,124957
CPU 12 DPC count: 12498
CPU 13 Interrupt cycle time (s): 18,068495
CPU 13 ISR highest execution time (µs): 0,0
CPU 13 ISR total execution time (s): 0,0
CPU 13 ISR count: 0
CPU 13 DPC highest execution time (µs): 355,615080
CPU 13 DPC total execution time (s): 0,189504
CPU 13 DPC count: 15645
CPU 14 Interrupt cycle time (s): 4,827438
CPU 14 ISR highest execution time (µs): 0,0
CPU 14 ISR total execution time (s): 0,0
CPU 14 ISR count: 0
CPU 14 DPC highest execution time (µs): 140,408648
CPU 14 DPC total execution time (s): 0,054430
CPU 14 DPC count: 5206
CPU 15 Interrupt cycle time (s): 7,261636
CPU 15 ISR highest execution time (µs): 0,0
CPU 15 ISR total execution time (s): 0,0
CPU 15 ISR count: 0
CPU 15 DPC highest execution time (µs): 146,840496
CPU 15 DPC total execution time (s): 0,075749
CPU 15 DPC count: 7371
Unable to find a solution I changed the Focusrite for a Volt 2 by Universal Audio and it’s been working so far but since it’s an intermittent problem I will report back in a week or so…