In UK law they need to fix the problem, issue a refund or risk court action. In the US there is a chance of a class action lawsuit if enough people feel aggrieved. This shouldn’t be the case though, they could fix the problem, it maybe costly for them. To not respond after the amount of chatter on the forum, to my mind, shows an amount of contempt for their users.
It’s a real shame that things have deteriorated to such an extent, causing such bad feeling, when people really wanted to help make Framework viable. Bad press is never a good thing, but, for a start-up, even more so.
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