James3
March 14, 2026, 10:45am
1
There have been various reports of FW Laptop freezing or unexpected rebooting.
FW16 AMD 7040
FW16 AMD AI 300
FW13 AMD
FW13 Intel
We (other users) have made progress in finding the cause and how to fix it:
opened 01:24PM - 02 Feb 25 UTC
bug
Laptop 16 AMD Ryzen 7040
## Device Information
### System Model or SKU
[ ] Framework Laptop 16 (AMD Ryz… en™ 7040 Series)
No dGPU.
### BIOS VERSION
3.0.5
Windows:
N/A
Linux:
Open a terminal and run the following command
```sudo dmidecode --string bios-version```
03.05
### DIY Edition information
Memory: Manufacture and SKU
Kingston Fury Impact: Part Number: KF556S40-32
2x making 64GB total.
Storage: Manufacture and SKU
Model Number: WD_BLACK SN850X 1000GB
Firmware Version: 620361WD
Wifi: Network controller: MEDIATEK Corp. MT7922 802.11ax PCI Express Wireless Network Adapter
### Port/Peripheral information
1. USB-C card, nothing plugged in.
2. Empty
3. Empty
4. Empty
5. USB-C card, FW16 PSU plugged in.
6. USB-A card, nothing plugged in.
### Standalone Operation
Are you running your mainboard as a standalone device. Is standalone mode enabled in the BIOS?
- [ ] No
## Describe the bug
S5_RESET_STATUS = 0x08000800 <- Sync Flood.
Occasionally, about once a month I get a random crash/freeze then about 20 seconds later a reboot.
There is some details in this community thread:
https://community.frame.work/t/frwk16-random-crash-then-reboots/62411/31
This issue is only for "Freeze then Reboot" issues. Not "Freeze then power off".
## Steps To Reproduce
Steps to reproduce the behavior:
1. Start from a powered off laptop.
2. Power on laptop
4. Wait a random amount of time. Play videos, netflix, youtube etc.
5. System freezes for about 20 seconds and then reboots itself.
Note: I generally have the power plugged in most of the time. For all the FTR I have seen, the power was plugged in at the time. The PSU used is the FW provided one that comes with the FW16.
Note: The FW16 was not under high load. the cpu fans were not audibly running. I.e. I could not hear them above the netflix / youtube video playing.
## Expected behavior
It should not randomly freeze then reboot. (FTR)
## Screenshots
N/A
## Operating System (please complete the following information):
- OS/Distribution: Linux/Ubuntu
- Version: 24.04
- Linux Kernel Version: `uname -a` 6.12.7 <- Mainline compiled kernel.
## Additional context
Add any other context about the problem here.
For people seeing the problem, if they are using Linux, please try the following kernel parameters and report any AER log messages seen:pcie_ports=native pcie_ecrc=on