Laptop won't power on unless i plug in AC power

Community Support
212

Hello all,

Please do not force our hand in locking this thread. We’ve explained, in detail, what options are available for any customers that purchased Framework Laptop 13 (11th Gen Intel Core) or 11th Gen Intel Core mainboards and have an RTC Battery that has been deep-cycled to the point of no longer holding a charge.

  • Contact Framework Support
  • Provide Order Number or email used on order
  • Provide image of mainboard with serial
  • Ask for either replacement RTC Battery or RTC Battery Replacement
  • If RTC Battery Replacement, you acknowledge that you have soldering experience to solder the single wire to the mainboard

If this thread goes off the rails or gets contentious, we will lock it down. This thread remains open for Community help/troubleshooting, but this is not a thread for debating the options available.

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