I just received my framework, but I’m already in trouble with our accounting team. I bought it for word, and I need an invoice complying German accounting rules. Bit the support te tells me that this is not possible and I have to send the laptop back, get a refund. This leaves a big WTF on my face…

[image] biber: It is possible to request the “Steuerbescheid” of your shipment from DHL Express, which is the official customs document stating the paid import tax (EUSt) by DHL Express in your(!) (not Frameworks) name. Maybe this might be useful for some of you. Great to see some community p…

I didn’t have the AWB number either. I asked with the DHL tracking number and I also mentioned my delivery address, to give some evidence, that I really was the recipient of the packet. Then they sent me the documents by email within a few hours. I think the alternate number is the DHL tracking num…

Currently having the same problems with FedEx and shipping to germany. I’m already in Email contact with Framework-Support and FedEx-Support regarding this matter. Thanks to the provided information here, I think I’m now on the right track. Thank you all for sharing, it was very helpful.

If anyone could post an email address from Fedex where to request a Steuerbescheid I’d appreciate it, thanks!

I’ve used the address “ rechnung@fedex.com ” and asked for a “Zollrechung bzw. Steuerbescheid”. Also provide the AWB number of your package, I think it was printed on the shipping label.

Ui, that’s all a bigger mess. I haven’t got an invoice, too. But I try to declare my Laptop on my Einkommenssteuererklärung. To all of you: good luck with the Finanzämter and accounting guys all over the world!

[image] Logian: Also provide the AWB number of your package, I think it was printed on the shipping label. Do you still know what kind of format the AWB had and whether it was printed on the tracking label? FedEx asked me for this information but I’m uncertain if it actually is printed on the…

Yes it was, the number starts with “AWB” and is then followed by a 12-digit number. Correction: It was labeled “TRK#” and not “AWB” for me.

Thats weird. I only had one FedEx sticker on the box and while there’s the 12 digit FedEx tracking number (which I already submitted) there is no mention of “AWB” anywhere. Originator of the package is the “LetMeRepair GmbH” in Germany. It states “Bill Third Party” so maybe this local german compan…

AWB is short for Air Waybill, a.k.a. Luftfrachtbrief in German. So what you‘ll be looking for is the Frachtbriefnummer. That should be mentioned either somewhere on the package or in the tracking info.

[RESOLVED] How to get an invoice?

Community Support

MJ1 October 31, 2023, 10:28pm 73

They are not ignoring you. Presuming there are no problems with your email or other issues.

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[RESOLVED] How to get an invoice?

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