Hello,
I would love to buy (preorder) a FrameWork Laptop TODAY for me / my company.
But how on earth is it possible that i can by “volume for business” but can´t get an invoice with taxes etc. when i buy ONE ???
I really really don´t get it, does a business who buys 5 or more laptops don´t get or need invoices for them ?!?
Here in germany i can´t buy and use anything for my company without a correct invoices…
I (also from Germany) got a copy of the invoice on the outside of the package and requested it from Framework support AFTER purchasing it. I guess you’ll have to pay for it yourself and later give your employer the invoice.
Hi, and you did get a real 100% correct invoice that would be accepted by our “Finanzamt” ?
I asked FrameWork directly and they said all i can have i a screenshot with no taxes etc…
If they sell something in germany of course they have to pay german taxes like every other company! Anything else would be ilegal / black market…
This topic has been discussed at length before here:
See also here: Does Framework offer businesses tax (or VAT) exemptions and tax (or VAT) exemption invoicing?
Is the courier always providing this information (so we should be careful not to throw it with the package) or it may or may not provide it?
I ordered 6€ mouse switches from a two man company in australia yesterday and guess what i already have a invoice with tax / vat etc. etc. for my company…
I really don´t get it WHY a company like FrameWork makes it so difficult to give them money !
I have asked the question to support and they say they can create, on request, an invoice including VAT.
I asked and they said no…
I got this message this morning:
Thank you for your inquiry and we are more than happy to assist you.
As we are focused on consumer retail sales and have not launched a business or B2B support as of yet, we typically only offer the receipt of purchase as sent via the shipping confirmation email. That said, what we can do is create a manual invoice from the information that we will gather from the order. You just need to contact us back once the final payment has been captured for us to manually create an invoice. Please find the sample manual created invoice attached (Billing and Shipping address will be captured wherever exact information will be provided when processing the order Including the Company name if applicable, VAT included).
This looks promising, im a little afraid if this will be working for my location since they will write this only AFTER the final payment. So worst case when it´s to late…
When i asked again and linked this thread i got this;
As we are focused on consumer retail sales and have not launched business or B2B support as of yet. Once the final payment is captured and the order shipped, our customers can contact us for an Invoice. Please note that what we will be generating is not a real invoice but a document showing the total VAT paid.
So i´m out of this the time i spent on even getting an answer is not worth the pre-order…
I still don´t get it why a invoice is this problematic!
Thanks all for the help !
Not from our tax consultant… So sadly no.
This is most likely about VAT refund, that’s what a proper invoice is needed for. In Germany, for deducting as a business expense proof of payment together with a list of items (order confirmation) is enough. VAT refund is currently very unlikely, although there are reports that the couriers may provide a copy of the tax declaration as they’re the ones paying the VAT to the authorities. See the thread I linked above for more details.
So basically the only way for businesses is either to waive VAT refund or order from the US store via freight forwarding and get a proper import VAT notice when doing the import under own responsibility.
It’s really a shame Framework still hasn’t figured this out yet to offer VAT exempt orders for businesses (save issuing proper invoices).
