Rework Instructions for 11th Gen Mainboards to enable powering the RTC circuit from the main battery

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Yes, they have. NRP said (emphasis mine):

This means you need to meet an even higher requirement to get the board. There are two separate issues that manifest differently:

  1. Your button battery could fail and then your laptop won’t boot if its been off a charger for 10 minutes. This doesn’t require a mainboard reset to fix, all you need is a replacement button battery.
  2. You could hit the small percent chance that the low voltage on the RTC line causes the machine to become unbootable until you reset the mainboard. This state is different from #1 because plugging in a charger won’t make your laptop boot if you hit this state.

NRP’s post says you have to be in camp #2. Perhaps he misspoke, idk, but I doubt they’re going to be more loose with handing out custom small-volume circuit boards than they are mass-produced standardized dirt cheap batteries, so at a minimum you can expect the same hurdles those of us in camp #1 have had to jump through, which include:

  1. Tell them when the issue started
  2. Estimate how long your laptop was left unplugged before the issue started
  3. Tell them which charger(s) you are using including make, model, and power output
  4. Check that you are on the latest firmware and take a photo to prove that you are
  5. Perform the full mainboard reset anyway (even though you don’t need it if you’re in camp #1)
  6. While your button battery is removed, take a clear photo of the button battery holder
  7. While your main battery is disconnected, take a clear photo of the allegedly super fragile main battery connector to see if you damaged it.
  8. Take a photo of your mainboard with “the sticker/shroud removed”
  9. Put everything back together
  10. Charge for 24 hours

That is unless Framework finally realizes that every interaction we have with their customer support is rapidly draining the enthusiasm we had for this once-loved product.

(PS, the whole process took 12 days, 3.93 of which was time waiting for framework to respond on email and 4.68 of which was shipping time. The rest of the time was time waiting on me.)

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