[Solved - Check junk mail] Refund? Are they still alive?

[Jacob_Ma]

I also had 3 times hard freeze for my laptop. I connected the support and following their instructions.

I updated the WD 850 firmware, but still freeze after two days.

What I am doing now is put ram stick in different channel to experiment and see what cause the issue. I have two 16GB ram stick.

Let’s put our information in this topic:

(Suggestion Needed) Random shutdown and freeze problem (Windows)

I am using 12 gen model, August batch, i5. Windows 11, 500GB WD 850 SSD, 32 GB RAM. I am using Windows 11. I can make sure the windows update is paused. I use the laptop for normal office work. So far I am pretty satisfied until today. Normally, I am running apps: Using vscode for remote development. chrome with 76 tabs open Windows sandbox with 2 small applications pdf reader teams (open, not in use) ms todo list Using core_temp to measure CPU temperature. All cores are around 45 c. CPU…