It is sad how the Framework’s reasoning has evolved over time:
- They ask the customer, who may not be a professional person, to do the work of a technical person. At a time when the product is under warranty.
- They want the customer to pay a service fee to handle a claim. Unauthorized.
- They quote their terms and conditions and paragraphs that are not in them at all.
- They fabricate the loss of warranty when a private individual ships his goods on the open European market. They do not know the terms of my contract with the company where I have set up my foreign addresses. They don’t even care about them.
- They put it in my mouth that I want to make a claim from another country. They do not know European legislation and are unable to support their claims by quoting German law or European legislation.
Framework has changed its statement several times as to why it will not resolve the claim. They probably do not want to resolve the complaint even though they have harmed customers by selling defective equipment.
As promised, I will add all email communication here once I remove personal data.
The company must be aware that the European market is open and they are not entitled to limit customer rights to the German market only. At the same time, I am already in communication with the European Consumer Centre, which will take over this dispute. As soon as I have their opinion available, I will publish it here again.
The question is whether Framework is open enough to address the issue. Someone told me that so far it looks like a fraudulent act by a foreign entity and an attempt to complicate the situation to the point where the customer gives up. I am disappointed and disgusted by the marketing glitz. The company is unable to make a factual argument, to back up its claim of claim termination. Amazon is fairer to its customers.
Howgh.
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