December 27, 2024 Error in the device manager: AMD UCM-UCSI Device Error 43 Charging on the left side not possible Modules on the left side without function on the right side no HDMI, no display port, no video signal via USB-C, no video signal via USB docking station, SD card is intermittently log…

BIOS mismatch would certainly cause half of it to not function correctly when it is expecting matching versions for both sides. It is not always widely documented, though some of the BIOS updates only work for ONE half of the board; then it has to be repeated for the other half that was not updated…

Support would probably have already suggested it, but you don’t mention it. Try bios update with power plugged into the left side of the laptop. Repeat the bios update with the power plugged into the right side of the laptop. Do the bios update with about 80% battery.

You describe the procedure for standalone mode. I tried that, but two conditions make it impossible: BIOS update can only be performed with the charger connected the USB-C port on the left side must accept the charging current, which is not the case.

OK. If you have tried it already, my guess is that you need a new mainboard.

Support has contacted me and has come to the conclusion that a new mainboard will be sent. I have accepted this and I would also accept a refurbished mainboard (my suggestion). Hopefully my defective mainboard can be repaired and returned to the cycle. Charging via USB-C is very convenient. Howeve…

I was unable to do this because a BIOS update can only be carried out with the charger connected on this side. I could imagine that this procedure (standalone mode for BIOS update) could work. However, no video signal is output on the left side of the mainboard (and none on the right side either) an…

Hi. Where did you read about the USB-C charging protocol? My understanding is a little different. As far as I understand it, the negotiation is regarding the limits and profiles. I.e. it negotiates a voltage, and a current limit for each profile. The laptop then, chooses a profile, draws as littl…

We are of the same opinion and have the same level of information, I think. It is certainly a bad thing if the charging current exceeds 5 amps and thus possibly burns up the PD controller. The maximum current must not exceed 5 amps. A maximum of 240 watts is possible (i.e. 48 volts at 5 amps). Thi…

Hey @Michael_Graf , Good info to know on the Framework 16. Happy to hear you got your mainboard replacement and it went smooth to replace. I suspected a hardware error when the one side reported a version of 0.00. These days, a “refurbished” mainboard is as good as a new one; maybe better since i…

AMD UCM-UCSI Device Error: Modules on left side dead no charge, right side no video

Community Support

Michael_Graf February 4, 2025, 1:58pm 10

Replaced the mainboard and everything is running again.

The instructions for replacing the mainboard are helpful and the comments below are important.

1 Like

Topic		Replies	Views
Power bank charging stopped working AFTER BIOS update Framework Laptop 16 windows , bios , framework-laptop-16-amd-7040 , graphics-module-amd-rx7700s	21	288	January 30, 2026
AMD Framework USB-C charger compatibility issues Community Support hardware	187	19997	August 24, 2025
Issues with ports and charging Community Support not-charging , framework-laptop-16-amd-7040	18	216	January 23, 2026
Laptop 16 AMD Ryzen 7040 BIOS 3.04 BETA Release Framework Laptop 16 bios-announcement , framework-laptop-16-amd-7040	68	7243	November 21, 2024
Framework 13 AMD Ryzen 7040 BIOS 3.03b Framework Laptop 13 bios-announcement	122	16788	October 29, 2024

AMD UCM-UCSI Device Error: Modules on left side dead no charge, right side no video

Related topics