Exactly….I thought the whole point of not charging until they are ready was so they didn’t charge until they had everything in stock!
And if there is a problem with stock, I expect them to tell me promptly to manage my expectations. They said in the Stage 4 email that fulfilment is 1-3 business days, so as the business day in Taiwan is now over they’ve had three business days and haven’t delivered…in my case! In yours they’ve obviously had much longer
Some people seem very lenient on expectations, and I can cut some slack to an extent - but when they clearly say 1-3 days that sets an expectation and I’d expect to be proactively told if they aren’t going to achieve it…
I realy hope that the database of the current status just doesn’t update correctly and that the courier just sends a notification that it will arrive like a day later, like others before us had experienced
Well said. I am very lenient when I have confidence that there is no malice or intention at play. But communication has to be improved since I will leave country soon for more than two months…
Should be:
Processed for export
(sometimes) Entered Customs
Cleared Customs
Scheduled onto Flight
Departed Origin Country
Arrived Destination Country
Customs Again
then your usual tracking shenanigans…
Seems to me like they aren’t using an express service at all, otherwise these things would all be happening much faster
Generally yes when these slower services are used. Unfortunately there’s not much you can do with customs…but express services would usually get things to customs as fast as they can to give themselves a chance. I might be wrong - never actually had anything come from Taiwan before…but I have imported a reasonable amount from China, Hong Kong or the US/Canada - it’s either very fast or very, very, very slow in my experience!
There’s no way courier companies are spending more on aviation fuel than they absolutely have to. The route might seem convoluted, but it’ll be more efficient on aggregate given all the sources and destinations of all the parcels.
@Rob_Fisher The courier company will choose the least expensive way to ship the goods with reasonable reliability to you. That does not mean that is the most (fuel) efficient way. Bigger airlines may be able to buy their fuel cheaper and/or offer lower prices for detour flights, as they do with passenger flights.
My Parcel left Bahrain ~2h hours ago and seems to be on DHL-Flight BOX543 heading to Leipzig/Germany.
BUT: I’m afraid now. Since the first message with a tracking number showed DPD as a Service i used their system to change the adress to a DPD-Pickup-Store, so that there’s no need for me to be at home at the right time and i could just pickup the parcel directly from the store. I do it this way always with DPD.
But now it’s handed over to DHL, they won’t deliver to a DPD-Pickup-Store and i guess would rather sent the parcel back to the sender because of a non consistent address.
So for me now that’s the question if DPD was already able to change the adress-label on the parcel on it’s way to Singapore/DHL or if they do that in a later step in the destination country. Depending on that the delivery will fail or not -.-
Does anyone know wether we have to deal with customs?
I received the following tracking update from DHL today: »Customs clearance status updated. Note; The Customs clearance process may start while the shipment is in transit to the destination.«
Will framework take care of everything in regards of customs or do we as customers need to supply details such as invoice, etc.?
I have read that customs clearance for many parcels is purely digital, based on the electronically submitted commercial invoice. Hopefully, this will happen for us…