Batch 8 Guild

After having to contact DPD 3 times before they would actually give me any info and I finally got this this morning.

I’ve contacted framework and I’m waiting to hear back. Praying this is all a big misunderstanding and I’m not going to be waiting weeks for this.

@TheTwistgibber

Please submit a support ticket and we’ll investigate with our logistics team right away.

Thank you. As requested I submitted a ticket (a.k.a Contact Form “general product or ordering question”) about 5 minutes ago, since I could not find a dedicated ticketing system on your Website.

According to the DHL tracking my frame.work went to Milan Malpensa. Last tracking from Hub-Ez shows the parcel still in Singapore :face_with_raised_eyebrow:

Guess it in the end did go to Bahrain and then to Malpensa with QY541. It appears there are two flights today from Malpensa to Leipzig, but none to Münster Osnabrück FMO, which would be the closest Airport to the service area.

Brings back memories. I used to land in Malpensa every second week Pre-Pandemic :slight_smile:

My tracking shows Milan as well. My DHL service area is Dillenburg for which the closest airport is Frankfurt (FRA). So I guess I was tracking the wrong flight (3S543) all this time?! :smiley: This makes the estimated delivery date of 04. March look more realistic. If the parcel would have been handled in Leipzig, it should have been here by tomorrow.

I haven’t seen any flights from Bahrein to Italy so I’m thinking it might actually be at Leipzig but Italy is used on paper as the customs are easier there (at least from what I’ve heard in the past).

EDIT: Seems like there are very frequent flight between Leipzig and Malpensa, might have not even been touched in Leipzig and directly forwarded to Malpensa.

According to the tracking it went through Bahrain.

Generally if a plane had come in from Singapore let’s say and needs to go to Leipzig and then another airport it will not even be processed at Leipzig, directly out of the plane into another plane.

I would indeed expect the same, but it all makes sense now, I found the plane from Bahrein to Milan. So my package was actually taking off in Bahrein and put into another plane. As of this night it has been flown to Cologne (needs to go to Nordhorn) after being sorted in Italy and the customs have been cleared. Seems like it is already on a truck to the final sorting facility.

My delivery time has changed to today.
I hope it arrives safely.

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Mine as well! Apparently currently on its way to its final destination (which is me!)

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@ronnn mine is Dillenburg as well, nevertheless my Shipment is now stuck at Customs in Leipzig. So I would not take high bets on FRA.

My Framework took the route to Cologne. Tonight I got two mails because I activated the tracking update notifications.

00:49 “Shipment has been given a release by Customs.”
02:20 “Entry is rejected by Customs Authorities”

I was just going to write that I will create ticket with Framework. But at 9:04 the tracking updated to “final destination”.

@F_Behrens I hope everything clears up for you as well. :neutral_face:

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Update: Fortunately my package left Singapore according to DHL at Local Time: 08:26
I searched which flight would go to Bahrain and there is only one I could relate to: 3S539/BOX539 but it started 9:50 Local Time and will land in 10 mins. No further Update during the flight til now.

Reached Stage 5 during the night. Now the waiting. :slight_smile:

Mine got an update that it will be processed for customs. Current Location Bahrain.

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Just received mine in Paris !
One day before DHL expected delivery :smiley:

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Mine too. I will have a look what could be the next flight. It could be directly Leipzig or it´s Milan.

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Mine seems to have hit the UK, but so far no update about any last mile courier… Will give it until tomorrow then raise a ticket I guess.

2022-02-27 22:10:18

UnitedKingdom, HUB scan

2022-02-27 17:54:59

UnitedKingdom, Shipment To Coloader

2022-02-27 13:30:00

UnitedKingdom, Custom Release

2022-02-27 12:25:54

UnitedKingdom, Unbagged Shipment Received

2022-02-24 19:42:27

Taipei, Processed for Export

I’m in the same boat as you, but I’ve already been in touch with DPD who suggested that there was a problem with the shipping details. I also raised a ticket with framework yesterday and I’m waiting to hear back.

However, it seems like framework made a mistake when dealing with customs: Recent Customs Issues with Framework Laptop Orders (UK, FR, DE)
So that’s probably the issue.

Out of curiosity, where in the UK are you shipping to? I’m in NI so I was suspecting this was a brexit/NI-border-but-not problem.

Yep, Northern Ireland. DPD UK Usually seem to pass parcels over to a local branch of DPD.ie, but never had an issue with any previous parcel whether it be EU or further afield.