To our friends in the UK, Germany, and France:
Earlier this week, we identified an issue with incorrect prices printed on Commercial Invoices (CI). We have since corrected this issue; however, the majority of Batch 8 orders had already shipped with the CI showing incorrect pricing. As a result, we have started to see issues during the customs clearance process to get your order into your country. If you’ve already reached out to us, thank you for flagging and know that we are actively working on a quick resolution for you. We’ve escalated to our shipping partner, and are continuing to monitor shipments. If you’ve already received your order, then it went through customs without any issue, and no further steps are needed.
We are so excited to start supporting you, and as we follow this first shipment batch to Europe, we are certainly learning from our mistakes and working hard to improve our processes.
Thank you for being an early adopter, and for hanging in there with us through these first shipments. We can’t wait to get a Framework Laptop in your hands!