I own FW 13 (13 Gen Intel) and have had it since Nov 2023. It initally had no issues, then on Feb 2 2024, It froze and rebooted. Now the system no longer detects the battery at all. It will only power on if the charger is connected. The OS I have installed is Ubuntu 22.04.
Remedial steps taken so far:
- Updated OS
- Updated BIOS
- Check BIOS settings and ensure that “Battery Disconnect” is disabled.
- Physically disconnect and reconnect battery.
- Reset mainboard by disconnecting battery and plugging in power adapter for 5 minutes.
- Leaving it connected to power for 24 hours.
None of these seem to resovle my issue. I don’t know what could have caused the issue.
The power adapter I use is a 100w USB-C PD power adapter with an Anker USB-C cable. It has worked since Nov 2023, so I don’t suspect that to be the issue. I have also charged other USB-C devices with this power adapter and cable without issue. It hasn’t even been 6 months and the battery is giving me issues.
Any help is greatly appreciated.