FW13 Intel Ultra Series not charging

Community Support
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1

Battery always at 0% or 1% and is not charging. The laptop is always plugged to the power supply otherwise it shuts down immediately. The clock de-synchronizes at each reboot.

I already did the suggestions I could find, including the ones by the framework support.

  • Tried charging from all USB ports
  • Bypassing the expansion cards and plugging the power adapter directly to the motherboard
  • Disconnected the battery in BIOS
  • Physically disconnected the battery from the motherboard and reconnect it.

Output of upower in linux

battery
present: yes
rechargeable: yes
state: charging
warning-level: none
energy: 0.57276 Wh
energy-empty: 0 Wh
energy-full: 55.4184 Wh
energy-full-design: 60.6042 Wh
energy-rate: 3.40735e-06 W
voltage: 14.431 V
charge-cycles: 9
percentage: 1%
capacity: 91.4432%
technology: lithium-ion

I already contacted framework support, but I wondered if the community has had similar problems. Could the battery be dead? Thanks for your help.

2

Just going to remove some unknowns / assumptions. What power supply are you using? And what USB-C cable are you using? Both questions go toward USB-PD, wattage…etc. Have you tried using other USB-PD power supply? (In case it might be a power supply and / or cable issue…)

3

I’m using the original Framework 60W power adapter. The USB-C cable is the one that comes with the adapter.

I also have tried another USB-PD power supply which its own USB-C cable, the same behavior.

4

The charging power is abysmally low. Install fw-ectool and check $ ectool battery, $ ectool chargestate show and $ ectool chargecontrol

1 Like
5

I haven’t had the chance to install fw-ectool. After some exchange with Framework support, they came to the conclusion that the battery needs replacement. I’ll check it when received, thanks!