Cannot remove items from my bag

General Topics
1

I am trying to buy another Framework 13 for our company. I was comparing configurations, so I have 3 different configurations in my bag.

I am now trying to remove two of those configurations, but I can’t remove any items from my bag.
When I click “remove”, the spinner on the checkout button just keeps spinning and nothing happens.
When I refresh the page and click remove again, it gives me a “Something went wrong” toast message.

It looks very similar to this issue from 2001: Could not remove item from shopping bag

2

Can you update the quantity value to equal 0?

3

Thanks for the suggestion. Unfortunately that doesn’t work. The (minus) - button is grayed out if the quantity = 1 and the text box is not editable. :slightly_frowning_face:

4

Have you contacted FW support?
On this community forum, you only get help from other users like me.

1 Like
5

Yup, found the proper link a few minutes after I posted this.
I was under the impression that FW employees monitored these forums as well. Anyway, thanks for your help and replies.

6

Framework employees do read and post in the forums sometimes. But it is primarily intended to be a community forum. So there is no guarantee they will see things here. You can tag specific employees, but even that doesn’t guarantee a response.

Hopefully you get a fast response to your support ticket. Cheers!

7

This.

Contacting support is the right call :slight_smile:

1 Like