Opened Xcel
Started working on a new project
Computer frozen
Won’t allow alt/control/delete access
Won’t hard shutdown by pushing and holding the power button
Won’t shut off when I shut the laptop
No it is not near a magnet or other electro-magnetic source.
Help please
Hi Terence_Leon_Frances,
I would recommend submitting a ticket to our support team here: Framework | Support so they can ensure your laptop is performing as intended!
Thank you and have a great day!
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How long did you hold the power button down for? The Framework takes longer than other laptops I’ve owned to shut down this way, maybe 20-30 seconds
Some additional input that support will most likely present to you as well, but which might be helpful for others coming upon this post is:
What RAM are you using?
Have you installed the Framework driver bundle?
It seems obvious you are using Windows. Are you using Windows 10 or 11?
Initially I would do a force off, with the power button. Wait about 10 seconds after it has turned off, and then turn it back on. It should run fine. However, if it freezes up again, does it freeze at the same moment, or when opening the same program?
Most of the time freezes of this nature, if not the result of an electrical issue, are usually driver related or RAM related. As drivers can easily be installed to remedy the problem, RAM is usually the culprit beyond that.
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