I paid 1,600$ or something around that amount for this laptop. It ran excellent for 3 months. I’ve now owned it for about 14 months. It’s been in and out of computer repair for 9 of those months. Currently, the laptop struggles to launch a game made for a mobile device. I cannot play any game that does not auto-save due to fear of the computer crashing and restarting at any moment. I paid an extra several hundred dollars to make sure it could handle demanding games yet it struggles just to run bare bone games. This computer is terrible and I wish I did not waste my money. Framework support is awful.
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Hello Dominic,
I have sent you a DM to gather more information.
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Im ngl, i’ve had a similar experience with my computer. Its a Framework 13 and it ran well for about a year and a half, then when I began using it heavily it broke down and had given me problems ever since. I’ve owned the laptop for 3 years and have spent over 400 dollars on it trying to repair it and have now simply opted to move away from framework altogether. Sad because I really believed in the concept of the laptop and wanted to support in anyway possible.
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Hi,
Would you be willing to describe the crashes a bit more. Do they cause an unintented reboot or something else.
Also, please provide more details. E.g. ram make / model. Ssd make, model and firmware version. Any usb devices plugged in.
I am another user like you, and recently we have discovered some really good things that, in particular cases, cure the crashes.
Before, it would crash at random. Could be due to thermal throttling. The entire laptop would restart. It crashes to desktop sometimes. Then thermal throttling, frames would drop to 1-3 fps for several minutes. Which could just be my own fault not having time to clean it that often. As of recently, the reason why I made my post is the fact my 16 monitor laptop has a very square resolution. It constantly fails to change resolution to match videogames. Duel GPU. Failing to switch properly on launch. Then Lowlevelfatal error, unreal engine exiting due to D3D device being lost. GPU crashed pr D3D device removed. I heard Unreal Engine 4 games have been crashing a lot on people, but maybe it could just be the laptop itself.
Version 10.0.26200 Build 26200
Processor AMD Ryzen 9 7940HS w/ Radeon 780M Graphics, 4001 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date INSYDE Corp. 04.02, 11/13/2025
32 GB of DDDR5 RAM
Disk Model WDC PC SN810 SDCPNRY-1T00.. I think that’s right.
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You mention that you have a WD SN810 SSD.
This is not one of the models that FW provide.
FW provide the SN850X and SN7100.
Now, we have found problems with WD SN850X and WD SN770 firmware.
Where going to Western digital website and upgrading the firmware of the SSD fixed the problem for those people.
Make sure you have backed up your laptop first before updating firmware.
So, probably a good thing to try, would be to update the firmware of your SSD.
We have not had any good or bad reports on the SN810 SSD so it might not help.
Please note down the SSD firmware version both before and after the update, so, if it does help, we can report the problem firmware version to help others.
Specifically, the examples of bad SSD firmware has been causing FTR (Freeze then reboot). So, unlikely to help with all the other types of crash you are seeing, but at least helps with one of them.
I do not have a dGPU, so I don’t personally have experienced any of the dGPU related problems you mention. Others have reported problems, so hopefully they can help you.
Regarding the thermal throttling. Have you actually looked at the CPU and GPU temps to prove that it is caused by temperature? I am asking, because there are other non-temperature reasons to drop to 1-3fps that are not temp related and I can suggested different things to try in that case.
If it is a temp problem, you might wish to follow the threads that talk about that. Namely, replacing Liquid Metal (LM) with PTM on the CPU and GPUs.
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Everything on the laptop is directly from Framework. Unless you’re claiming they’ve scammed me by using third party products from their own store.
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I am not suggesting they are scamming you.
All i did was go to the FW online store today, and see which SSDs they sell today, and it just lists the SN850X and SN7100. That is not to say that 14 months ago, different SSDs were on offer. I don’t know what was on offer 14 months ago.
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Everything on the laptop is stock, sold as is. Except for the RAM stick that got corrupted.
No idea how to back up anything. That’s just something people tell you to do but nobody ever tells you how to do. I’ve just been going at this for far too long, I don’t have the patience to deal with this anymore.
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I wish to give Framework the laptop and get my money back or at the very least a full replacement.
When is the last time it was cleaned? Depending on your environment - those fans could definitely be clogged.. but, are you sure you are thermal throttling? What do the temps say?
Both of these are outdated - I am willing to bet the amd drivers are also outdated. Have you tried doing a windows update? An AMD update?
I work in support (not here) and I can tell you the statement of:
shit’s broke - fix it for me
Doesn’t help support. Things like logs, testing on a different OS, a different drive, etc etc etc all need to happen.
There was legitimately a Windows release that was killing hard drives - maybe that hit you.. who knows.. But step 1 with Windows is almost always try turning it off and on again and when that fails its `update/or rollback your recent updates.
I wish you luck - ppl are going to ask you for a lot of info and try and help in this forum - unlike many other brands I have ever owned - the better you provide the info, the better chance at resolution.
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I am just another user like you.
I totally understand your frustration, given all the problems you report.
I have not seen so many of the problems that you have seen.
You would need to contact FW support via their web page form and ask them for you money back etc. I cannot help at all with that.
Regarding backup. All it really is is making sure you have 2 copies of the files you value.
For example, if the laptop was lost, what would you be sad to have lost. Maybe family pictures / videos. That sort of thing.
All you need to do is find another device to make an extra copy of the valuable files onto.
This might be a second laptop, or a USB disk or flash drive. Anything really, that makes a second copy of your valuable data. You store the second copy somewhere else, away from the laptop, so that the second copy will still be safe if your laptop is stolen, or your house burns down. For example, I copy my valuable files onto a usb disk, and then leave the usb disk at my parents house.
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There’s no way to check temps as far as I’m aware. The PC never makes me aware when these things are outdated.. I’ve used computers my entire life and never heard of these things until Framework nor ever needed to update things such as these until Framework. I’ve been trying to update Windows for over half a year, it fails each time. There’s not much you can do if it just doesn’t work. Yes, last year a windows update broke my computer so bad it could not turn it. It deleted Windows entirely and everything on the computer. That’s when all these issues began.
That sounds 100% like this is an OS level issue and not a hardware level issue.
Checking temps:
https://www.hwinfo.com/download/
That being said, now that you have added that there are failed windows updates - I dont think you are throttling - I think something is corrupt at the OS level.
There are ways to recover from this - but, it is probably best for you to try a reinstall of the OS.
I would also like to clarify that while your issues are frustrating - a broken windows install is not framework’s “problem” - in that they support your hardware running windows - but if the OS itself is corrupt/has issues, its not in their scope of support to my knowledge to assist you with OS level issues.
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I’m just going to jump in here and say there absolutely could be hardware issues at play here. It could be the 400mhz bug, or the battery flipping thing or something else entirely. Not every laptop exhibits issues but some do and I read enough on the forum to know that.
If framework offers OP a full refund/replacement, it’ll be because they’re being nice. Sorry you’re having to go through this OP. I hope FW support can get you sorted but I’m afraid you might have to dig deeper to find the root causes of your troubles and to solve them.
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I am wondering if there is a computer repair store that you could work with locally who would handle interfacing with Framework. It doesn’t sound like Framework has been responsive to the basic point that you were not interested in spending large amounts of time on this, or at least you have exhausted the amount of time you could have budgeted. I know that I valued Dell because if I bought a high-end Dell and paid for the come-to-your-house expensive repair warranty, they would really go the extra mile to address the situation without my having to spend that much time or energy.
But, when you talk about all the time that the computer has been under repair, perhaps you are already referring to a local shop, I don’t know. Or perhaps you’re talking about having it sent back to FrameWork? And I do get that a local shop can cost beaucoup dollars, I am just saying, if it were me, I would not be working directly with Framework on this (partly because I am just not competent to do so).
I, as a candidate to buy a Framework computer, will be watching your interaction with them, and I hope they meet you partway and get this taken care of for you, one way or the other. You spent pretty good money on a computer that is not a bottom-of-the-line machine and I think had reasonable expectations of a good experience.
I second your comments about backup. This approach - of just cutting through the bs and copying and pasting key files onto an external drive - is an approach that has worked well for me in Windows, as a very non-technical person. I have not yet tried Linux to any extent.
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Re: how to back up.
If you are using Windows, I highly recommend the freeware Veeam Agent for Windows and a large-enough USB external hard drive. It is free of charge, but they will collect your contact info and try to upsell you.
It is still worth getting Veeam Agent for Windows in spite of the upsell attempt. What it does is take a complete bootable image backup of the C: drive and put it on an external hard drive. It is better than the built-in Windows Backup.
Re: Windows update broke your stuff.
Yeah, that happened to me personally on NON-Framework hardware. We’re talking Blue Screens of Death and broken WiFi–both very annoying to fix. Bugs delivered in the updates seem to be happening more and more frequently too. Windows quality control has gotten so bad that there are videos by tech experts explaining why it is happening. Part of it is that Microsoft is using AI to write a lot of its code now, but mainly, it is because Windows as it is is no longer in line with Microsoft’s long-term strategy, and thus, they don’t care about it and aren’t putting enough software engineers on it.
Put another way, Windows will continue to get worse and worse.
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No os is infallible, so backups are needed no matter the os.
No storage is infallible…. Need backup…
it Can be as simple as what ever you care about save it more then once preferable on different storage devices…
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I have the Framework 16 for about 2 years now and I am seriously surprised by excellent performance, durability, form factor, build quality and general quality. However, I also have issues, my weakness is that sometimes the wifi doesn’t seem to work well, but it happens rarely. But despite that, surprisingly great.
So my point is this: please insist to Framework to send it back and get replacement. You should not be dealing with this. It is not normal, it should just work.
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